# Installation **URL:** https://forum.mattermost.com/c/faq/install/6.md [Latest](https://forum.mattermost.com/latest.md) · [Categories](https://forum.mattermost.com/categories.md) --- ## [About the Installation category](https://forum.mattermost.com/t/about-the-installation-category/16)
**Author:** [@it33](https://forum.mattermost.com/u/it33)\ **Replies:** 0
\[Discussion around installation and deployment issues\] Please share: Questions, error messages and answers around installation and setup Guides and best practices --- ## [Webpage, the information could not be synchronized and updated in real time](https://forum.mattermost.com/t/webpage-the-information-could-not-be-synchronized-and-updated-in-real-time/26147)
**Author:** [@lucien.lu](https://forum.mattermost.com/u/lucien.lu)\ **Replies:** 2\ **Last updated:** [October 4, 2026, 12:01pm UTC](https://forum.mattermost.com/t/webpage-the-information-could-not-be-synchronized-and-updated-in-real-time/26147 "2026-10-04T12:01:55Z")
I encountered an issue during the installation, deployment, and testing of the Mattermost entry-level version: when two users were chatting and sending messages to each other on the webpage, the information could not be … --- ## [How to log in after setup?](https://forum.mattermost.com/t/how-to-log-in-after-setup/25522)
**Author:** [@gsorel](https://forum.mattermost.com/u/gsorel)\ **Replies:** 4\ **Last updated:** [November 26, 2025, 6:21pm UTC](https://forum.mattermost.com/t/how-to-log-in-after-setup/25522 "2025-11-26T18:21:07Z")
Hi all, I’m new to Mattermost Server and I’m wondering how to log in into a fresh install. I’ve used both Docker or Git install but I end up the same way in not being able to access Mattermost. I’ve also tried with mmc… --- ## [Multi-tenant SaaS usage](https://forum.mattermost.com/t/multi-tenant-saas-usage/23469)
**Author:** [@t8i](https://forum.mattermost.com/u/t8i)\ **Replies:** 1\ **Last updated:** [September 4, 2025, 6:35pm UTC](https://forum.mattermost.com/t/multi-tenant-saas-usage/23469 "2025-09-04T18:35:12Z")
I need mattermost as part of the multi-tenant offering we provide to our customers. Do I need separate mattermost server per customer or is there a way to share mattermost cluster for multiple customers/tenants in an iso… --- ## [How declare Minio autosigned certificate](https://forum.mattermost.com/t/how-declare-minio-autosigned-certificate/22696)
**Author:** [@obeyler](https://forum.mattermost.com/u/obeyler)\ **Replies:** 3\ **Last updated:** [March 6, 2025, 8:49pm UTC](https://forum.mattermost.com/t/how-declare-minio-autosigned-certificate/22696 "2025-03-06T20:49:00Z")
I’m using a autosigned certificate for minio and mattermost operator to install it. I don’t find any doc about how to specify ca.cert to validate the minio certificate. I try chatgpt who give me these config: fileSt… --- ## [Automatic Plugin Installation](https://forum.mattermost.com/t/automatic-plugin-installation/21625)
**Author:** [@Akito](https://forum.mattermost.com/u/Akito)\ **Replies:** 0\ **Last updated:** [November 29, 2024, 4:29pm UTC](https://forum.mattermost.com/t/automatic-plugin-installation/21625 "2024-11-29T16:29:35Z")
How can I automatically install plugins? What’s the best practice for that? For example, I have a plugin .tar.gz, which I want to automatically install, when installing Mattermost for the first time. The config.json is … --- ## [Configure a Mattermost deployment to use S3 with a specific storage class](https://forum.mattermost.com/t/configure-a-mattermost-deployment-to-use-s3-with-a-specific-storage-class/19528)
**Author:** [@rlilith](https://forum.mattermost.com/u/rlilith)\ **Replies:** 0\ **Last updated:** [September 8, 2024, 6:03am UTC](https://forum.mattermost.com/t/configure-a-mattermost-deployment-to-use-s3-with-a-specific-storage-class/19528 "2024-09-08T06:03:11Z")
Hi all, Am migrating from a “data” directory to a local S3-compatible storage solution. My storage solution has multiple storage classes supported, and I need Mattermost to upload files to the STANDARD\_IA storage class… --- ## [Connexion Mattermost to my AD](https://forum.mattermost.com/t/connexion-mattermost-to-my-ad/18843)
**Author:** [@Simplon](https://forum.mattermost.com/u/Simplon)\ **Replies:** 1\ **Last updated:** [June 20, 2024, 2:14pm UTC](https://forum.mattermost.com/t/connexion-mattermost-to-my-ad/18843 "2024-06-20T14:14:03Z")
Hello, I just installed Mattermost on an Ubuntu. I made the first connection with a login and I want to make the connection with my Active Directory but it does not work. I would like to point out that I took the free… --- ## [\[FAQ\] Does Mattermost integrate with JumpCloud for SAML Authentication?](https://forum.mattermost.com/t/faq-does-mattermost-integrate-with-jumpcloud-for-saml-authentication/16572)
**Author:** [@cwarnermm](https://forum.mattermost.com/u/cwarnermm)\ **Replies:** 0\ **Last updated:** [August 1, 2023, 2:26pm UTC](https://forum.mattermost.com/t/faq-does-mattermost-integrate-with-jumpcloud-for-saml-authentication/16572 "2023-08-01T14:26:20Z")
Yes! In order to use JumpCloud as a SAML provider for Mattermost, you will need a few things: A Mattermost Professional or Enterprise licence (SAML integration is not available on the free version) Admin access to you… --- ## [Updated installation method](https://forum.mattermost.com/t/updated-installation-method/14789)
**Author:** [@Bambos](https://forum.mattermost.com/u/Bambos)\ **Replies:** 6\ **Last updated:** [January 17, 2023, 6:23am UTC](https://forum.mattermost.com/t/updated-installation-method/14789 "2023-01-17T06:23:15Z")
Dear forum members, i’m trying to setup mattermost server on a linux debian VM for production use. From the documentation i understand that we need 3 components, a database server (postgres or mysql) , web server (apac… --- ## [Migration from Self hosted to Mattermost cloud](https://forum.mattermost.com/t/migration-from-self-hosted-to-mattermost-cloud/12713)
**Author:** [@kush-dl](https://forum.mattermost.com/u/kush-dl)\ **Replies:** 1\ **Last updated:** [December 17, 2021, 5:10pm UTC](https://forum.mattermost.com/t/migration-from-self-hosted-to-mattermost-cloud/12713 "2021-12-17T17:10:40Z")
At our company we are currently using a self hosted Mattermost instance but now we have decided to move to Mattermost cloud. Is there any way right now to migrate our self hosted database to mattermost cloud as we don’t … --- ## [Mattermost broken on AWS Elastic Beanstalk](https://forum.mattermost.com/t/mattermost-broken-on-aws-elastic-beanstalk/2534)
**Author:** [@Bruce](https://forum.mattermost.com/u/Bruce)\ **Replies:** 3\ **Last updated:** [October 27, 2020, 6:13pm UTC](https://forum.mattermost.com/t/mattermost-broken-on-aws-elastic-beanstalk/2534 "2020-10-27T18:13:12Z")
{"status":"FAILURE","api\_version":"1.0","results":\[{"status":"FAILURE","msg":"Invalid Dockerrun.aws.json version, abort deployment. \\nHook /opt/elasticbeanstalk/hooks/appdeploy/pre/03build.sh failed. For more detail, che… --- ## [\[SOLVED\] \[Guide\] Hosting Mattermost on AWS](https://forum.mattermost.com/t/solved-guide-hosting-mattermost-on-aws/4214)
**Author:** [@Ameliawilson](https://forum.mattermost.com/u/Ameliawilson)\ **Replies:** 1\ **Last updated:** [August 10, 2020, 6:09am UTC](https://forum.mattermost.com/t/solved-guide-hosting-mattermost-on-aws/4214 "2020-08-10T06:09:09Z")
I recently installed the open-source Slack alternative Mattermoson a personal t2.micro Ubuntu instance in AWS. So far, I love it and thought I would share my experiences in using EC2, RDS, and S3 to host the application. … --- ## [Problem compiling/running MPNS](https://forum.mattermost.com/t/problem-compiling-running-mpns/10238)
**Author:** [@abhi](https://forum.mattermost.com/u/abhi)\ **Replies:** 1\ **Last updated:** [August 5, 2020, 8:38am UTC](https://forum.mattermost.com/t/problem-compiling-running-mpns/10238 "2020-08-05T08:38:46Z")
We have a specific use-case for MPNS where we need to alter the message sent out for both Android and iOS push service. Since this is very unique to our scenario I am trying to make that change in the codebase and trying… --- ## [APP can't connect to the Database](https://forum.mattermost.com/t/app-cant-connect-to-the-database/9617)
**Author:** [@fendle](https://forum.mattermost.com/u/fendle)\ **Replies:** 7\ **Last updated:** [June 4, 2020, 2:49pm UTC](https://forum.mattermost.com/t/app-cant-connect-to-the-database/9617 "2020-06-04T14:49:31Z")
Hi, my mattermost docker app can’t connect to the postgres database. I tried my own postgres image and as well the provided within my yaml file. In the logfile I get the following error: {“level”:“error”,“ts”:15878310… --- ## [Installing Mattermost in Elastic Beanstalk causes errors](https://forum.mattermost.com/t/installing-mattermost-in-elastic-beanstalk-causes-errors/8701)
**Author:** [@karthik018](https://forum.mattermost.com/u/karthik018)\ **Replies:** 1\ **Last updated:** [June 2, 2020, 3:40pm UTC](https://forum.mattermost.com/t/installing-mattermost-in-elastic-beanstalk-causes-errors/8701 "2020-06-02T15:40:39Z")
Here is the details of the error: Application deployment failed at 2019-12-24T13:02:30Z with exit status 1 and error: Hook /opt/elasticbeanstalk/hooks/appdeploy/enact/03start-task.sh failed. . /opt/elasticbeanstalk/ho… --- ## [(SOLVED) Installing local Server on Ubuntu Desktop 18.04 LTS PB](https://forum.mattermost.com/t/solved-installing-local-server-on-ubuntu-desktop-18-04-lts-pb/9343)
**Author:** [@Ludo](https://forum.mattermost.com/u/Ludo)\ **Replies:** 4\ **Last updated:** [March 31, 2020, 9:56am UTC](https://forum.mattermost.com/t/solved-installing-local-server-on-ubuntu-desktop-18-04-lts-pb/9343 "2020-03-31T09:56:02Z")
Hi There! I’m following the doc https://docs.mattermost.com/install/install-ubuntu-1804.html I’m using MySQL at step 9.b when I Start the Mattermost server as the user mattermost, I have this answer: /opt/mattermost$… --- ## [Want to use Mattermost via PLESK](https://forum.mattermost.com/t/want-to-use-mattermost-via-plesk/5481)
**Author:** [@Babbles](https://forum.mattermost.com/u/Babbles)\ **Replies:** 9\ **Last updated:** [November 26, 2019, 3:03am UTC](https://forum.mattermost.com/t/want-to-use-mattermost-via-plesk/5481 "2019-11-26T03:03:29Z")
I tried and tried variously and Mattermost is installed and can execute it. I use PLESK to manage servers. This time I ignored PLESK and installed Mattermost, Mattermost worked fine. But I want to go through Plesk as muc… --- ## [Use nginx-proxy and v3.7.1 (Docker)](https://forum.mattermost.com/t/use-nginx-proxy-and-v3-7-1-docker/3062)
**Author:** [@fuerst](https://forum.mattermost.com/u/fuerst)\ **Replies:** 4\ **Last updated:** [June 25, 2019, 9:31am UTC](https://forum.mattermost.com/t/use-nginx-proxy-and-v3-7-1-docker/3062 "2019-06-25T09:31:39Z")
Just want to describe my setup to run Mattermost using the Docker setup together with nginx-proxy in front of Mattermost. Since v3.7.1 the Mattermost Docker setup creates it's own network for communication between contai… --- ## [\[SOLVED\] How to set HTTP\_PROXY variable in order to use external proxy?](https://forum.mattermost.com/t/solved-how-to-set-http-proxy-variable-in-order-to-use-external-proxy/4194)
**Author:** [@mpeltier](https://forum.mattermost.com/u/mpeltier)\ **Replies:** 5\ **Last updated:** [January 10, 2018, 1:40pm UTC](https://forum.mattermost.com/t/solved-how-to-set-http-proxy-variable-in-order-to-use-external-proxy/4194 "2018-01-10T13:40:45Z")
Hi, I have using mattermost team edition 4.4.2 on centos 7 behind squid proxy. This config seems to be supported (https://github.com/mattermost/mattermost-server/issues/6469) but how could I tell mattermost to use the p… --- ## [\[solved\] How to set the certificate of the site](https://forum.mattermost.com/t/solved-how-to-set-the-certificate-of-the-site/6269)
**Author:** [@Babbles](https://forum.mattermost.com/u/Babbles)\ **Replies:** 1\ **Last updated:** [December 2, 2018, 3:29pm UTC](https://forum.mattermost.com/t/solved-how-to-set-the-certificate-of-the-site/6269 "2018-12-02T15:29:30Z")
I experienced a server malfunction, I reconstructed the environment. Mattermost is also similar. I am planning to build it in the same condition as before. However, I also encountered a certificate problem this time. Wh… --- ## [AWS Docker Setup Instructions](https://forum.mattermost.com/t/aws-docker-setup-instructions/1391)
**Author:** [@bizsupportdotca](https://forum.mattermost.com/u/bizsupportdotca)\ **Replies:** 1\ **Last updated:** [November 21, 2018, 6:57am UTC](https://forum.mattermost.com/t/aws-docker-setup-instructions/1391 "2018-11-21T06:57:31Z")
I am following the instructions here: http://docs.mattermost.com/install/docker-ebs.html Step 7 seems out of sync with the contents of GIT, as I get a 404 error on this page: https://github.com/mattermost/platform/tree… --- ## [\[SOLVED\] How to use Plesk's Let's Encrypt](https://forum.mattermost.com/t/solved-how-to-use-plesks-lets-encrypt/5378)
**Author:** [@Babbles](https://forum.mattermost.com/u/Babbles)\ **Replies:** 6\ **Last updated:** [July 23, 2018, 1:51am UTC](https://forum.mattermost.com/t/solved-how-to-use-plesks-lets-encrypt/5378 "2018-07-23T01:51:24Z")
I would like to install Mattermost without using Docker using Plesk. I did not install it to /opt and installed under the site. ex: /var/vhosts/MAINSITE/mattermost/. I made all the settings and confirmed the initial func… --- ## [\[SOLVED\] Can't get matterpoll-emoji to work](https://forum.mattermost.com/t/solved-cant-get-matterpoll-emoji-to-work/4317)
**Author:** [@Franco](https://forum.mattermost.com/u/Franco)\ **Replies:** 2\ **Last updated:** [January 8, 2018, 10:07am UTC](https://forum.mattermost.com/t/solved-cant-get-matterpoll-emoji-to-work/4317 "2018-01-08T10:07:00Z")
Hi, after migration from V3.10 to mattermost-team.4.4.0, I stuck with integration of matterpoll-emoji (matterpoll-emoji-v0.1.0-linux-x86\_64.tar.gz). The error msg is: \[grafik\] The only log messages I see are: \[2018/… --- ## [\[SOLVED\] Apache websocket error 500](https://forum.mattermost.com/t/solved-apache-websocket-error-500/3720)
**Author:** [@iFEARR](https://forum.mattermost.com/u/iFEARR)\ **Replies:** 2\ **Last updated:** [August 25, 2017, 7:51am UTC](https://forum.mattermost.com/t/solved-apache-websocket-error-500/3720 "2017-08-25T07:51:42Z")
Hello, Im using apache as the proxy for mattermost, but I can’t get it work I get : ws://chatdomaincom/api/v4/websocket Request Status Code:500 Internal Server Error Here it is my configuration. ServerName chatdomai… --- ## [\[SOLVED\] How to add a Tuleap Team to mattermost](https://forum.mattermost.com/t/solved-how-to-add-a-tuleap-team-to-mattermost/3625)
**Author:** [@marouane](https://forum.mattermost.com/u/marouane)\ **Replies:** 2\ **Last updated:** [August 18, 2017, 7:17am UTC](https://forum.mattermost.com/t/solved-how-to-add-a-tuleap-team-to-mattermost/3625 "2017-08-18T07:17:43Z")
Hi all, I installed mattermost server in my machine and i want to link it to tuleap, My objective is the user can sign in to tuleap team by add the tuleap url and can find all tuleap team members and can doing discussi… --- ## [Tuleap and Mattermost installation on one server](https://forum.mattermost.com/t/tuleap-and-mattermost-installation-on-one-server/2630)
**Author:** [@celavi\_aav](https://forum.mattermost.com/u/celavi_aav)\ **Replies:** 2\ **Last updated:** [June 30, 2017, 8:21am UTC](https://forum.mattermost.com/t/tuleap-and-mattermost-installation-on-one-server/2630 "2017-06-30T08:21:57Z")
Can we set this two apps on apache server? If so, how? --- ## [\[SOLVED\] Installing on Ubuntu 16.04 LTS issue](https://forum.mattermost.com/t/solved-installing-on-ubuntu-16-04-lts-issue/3320)
**Author:** [@jrichards](https://forum.mattermost.com/u/jrichards)\ **Replies:** 9\ **Last updated:** [June 15, 2017, 4:56pm UTC](https://forum.mattermost.com/t/solved-installing-on-ubuntu-16-04-lts-issue/3320 "2017-06-15T16:56:41Z")
So I'm installing Mattermost for the first time on a Ubuntu machine running version 16.04 LTS. I've followed several instructions online but the main one I've been using is https://docs.mattermost.com/install/install-ub… --- ## [\[SOLVED\] The famous "Failed to upgrade websocket connection"](https://forum.mattermost.com/t/solved-the-famous-failed-to-upgrade-websocket-connection/3261)
**Author:** [@elhostis](https://forum.mattermost.com/u/elhostis)\ **Replies:** 4\ **Last updated:** [May 29, 2017, 12:05pm UTC](https://forum.mattermost.com/t/solved-the-famous-failed-to-upgrade-websocket-connection/3261 "2017-05-29T12:05:40Z")
Hello, My company is testing mattermost but I have trouble with websocket. The error is well known : \[2017/05/15 17:53:25 CEST\] \[EROR\] /api/v3/users/websocket:connect code=500 rid=u877fuhbmifg9btbcg3ca199xr uid=wgn… --- ## [\[SOLVED\] Setting up Let's Encrypt on Bitnami Mattermost CE edition on AWS](https://forum.mattermost.com/t/solved-setting-up-lets-encrypt-on-bitnami-mattermost-ce-edition-on-aws/3198)
**Author:** [@jaideep](https://forum.mattermost.com/u/jaideep)\ **Replies:** 5\ **Last updated:** [May 5, 2017, 8:01am UTC](https://forum.mattermost.com/t/solved-setting-up-lets-encrypt-on-bitnami-mattermost-ce-edition-on-aws/3198 "2017-05-05T08:01:55Z")
Hello all, I recently setup Mattermost CE edition through Bitnami on AWS using Ubuntu 14.04. I was successful in brining up the mattermost client. I have setup my DNS A record to point to the IP address through matterm… [Next page](https://forum.mattermost.com/c/faq/install/6.md?page=1)