# Potential Broken Windows **URL:** https://forum.mattermost.com/c/feedback/potential-broken-windows/41.md [Latest](https://forum.mattermost.com/latest.md) · [Categories](https://forum.mattermost.com/categories.md) --- ## [Potential Broken Windows - Guidelines](https://forum.mattermost.com/t/potential-broken-windows-guidelines/16434)
**Author:** [@john.combs](https://forum.mattermost.com/u/john.combs)\ **Replies:** 0
Starting a sub-category for “broken windows”, which are reports on usability and polish issues that lower the bar for quality in the Mattermost experience. We use the term “broken windows” as an analogy to looking at a … --- ## [Regression: Offline end user help no longer available](https://forum.mattermost.com/t/regression-offline-end-user-help-no-longer-available/21071)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 20, 2024, 2:19pm UTC](https://forum.mattermost.com/t/regression-offline-end-user-help-no-longer-available/21071 "2024-11-20T14:19:24Z")
Expected: Offline help is easily available for end users, particularly in write and edit input window, where it’s needed most. Observed: No offline end user help is available. End users in air gapped environments wh… --- ## [Emojis spacing in channel titles seems off iOS](https://forum.mattermost.com/t/emojis-spacing-in-channel-titles-seems-off-ios/21167)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 3\ **Last updated:** [November 17, 2024, 4:24pm UTC](https://forum.mattermost.com/t/emojis-spacing-in-channel-titles-seems-off-ios/21167 "2024-11-17T16:24:38Z")
Expected: Emoji spacing as pre-fix to channel titles in iOS “feels” similar to web/desktop experience Observed: iOS feels off, cramped. See attached images to compare. --- ## [\[Solved\] Unclear what issues are Solved vs. Open in forums](https://forum.mattermost.com/t/solved-unclear-what-issues-are-solved-vs-open-in-forums/21168)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 5\ **Last updated:** [November 12, 2024, 6:52pm UTC](https://forum.mattermost.com/t/solved-unclear-what-issues-are-solved-vs-open-in-forums/21168 "2024-11-12T18:52:38Z")
Expected: Easily see from titles what issues are solved vs open in forums. There is a built-in function to do this but we’re not using it: Also expect Mattermost staff answering issues to click the button, and pot… --- ## [\[Solved\] Quartz theme broken](https://forum.mattermost.com/t/solved-quartz-theme-broken/21170)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 3\ **Last updated:** [November 10, 2024, 11:16pm UTC](https://forum.mattermost.com/t/solved-quartz-theme-broken/21170 "2024-11-10T23:16:11Z")
Expected: Using Quartz theme on Community server, I can easily read text. Observed: I can’t. @asaad @jwilander @streamer45 @matthewbirtch am I the first person to find this, or is it known but just not fixed? … --- ## [No tooltip in "Mute" option in sidebar](https://forum.mattermost.com/t/no-tooltip-in-mute-option-in-sidebar/21146)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 4\ **Last updated:** [November 10, 2024, 11:13pm UTC](https://forum.mattermost.com/t/no-tooltip-in-mute-option-in-sidebar/21146 "2024-11-10T23:13:31Z")
Expected: In Info sidebar when mousing over “Mute” there’s a tool tip explaining what it does Observed: No tooltip End user unable to understand what “Mute” is supposed to do. There are many kinds of “mute” functio… --- ## [Post preview broken](https://forum.mattermost.com/t/post-preview-broken/21089)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 6\ **Last updated:** [November 8, 2024, 4:14pm UTC](https://forum.mattermost.com/t/post-preview-broken/21089 "2024-11-08T16:14:34Z")
Expected: Post preview looks like post rendering Observed: Post preview has vertical alignment distorted compared to than post rendering --- ## [10.3 duplicate Draft Tab and Count of Drafts icon confusing](https://forum.mattermost.com/t/10-3-duplicate-draft-tab-and-count-of-drafts-icon-confusing/21172)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 6\ **Last updated:** [November 8, 2024, 1:00pm UTC](https://forum.mattermost.com/t/10-3-duplicate-draft-tab-and-count-of-drafts-icon-confusing/21172 "2024-11-08T13:00:18Z")
Expected: Draft count icon in 10.3 looks too similar to icon for Drafts tab. Observed: Identical icons in 10.3 for Drafts tab and count of draft is confusing. 10.3 10.1 Version numbers (See themes for diffe… --- ## [Ignore mentions breaks on Threaded Discussions](https://forum.mattermost.com/t/ignore-mentions-breaks-on-threaded-discussions/21220)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 7, 2024, 2:24pm UTC](https://forum.mattermost.com/t/ignore-mentions-breaks-on-threaded-discussions/21220 "2024-11-07T14:24:54Z")
Expected: When a channel has “Ignore mentions for at-channel, at-here, at-all” enabled then threads with at-all DO NOT appear in Threaded Discussions. Observed: Posts in channel with “Ignore mentions for at-channel,… --- ## [Double posting images](https://forum.mattermost.com/t/double-posting-images/20742)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 2\ **Last updated:** [November 6, 2024, 8:14pm UTC](https://forum.mattermost.com/t/double-posting-images/20742 "2024-11-06T20:14:25Z")
Expected: When I post an image from mobile app, one image is posted. Observed: When I post images from mobile app in a thread, about 5% of the time the image double posts --- ## [\[Solved\] Inconsistent link previews](https://forum.mattermost.com/t/solved-inconsistent-link-previews/20900)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 4\ **Last updated:** [November 6, 2024, 8:12pm UTC](https://forum.mattermost.com/t/solved-inconsistent-link-previews/20900 "2024-11-06T20:12:01Z")
Expected: Link previews work consistently Observed: When the same link is posted in a channel multiple times there is sometimes inconsistency in showing link previews Broken link preview Link preview broken ano… --- ## [Confusing change of controls](https://forum.mattermost.com/t/confusing-change-of-controls/20899)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 3\ **Last updated:** [November 5, 2024, 7:07pm UTC](https://forum.mattermost.com/t/confusing-change-of-controls/20899 "2024-11-05T19:07:23Z")
Expected: When I am drafting a message and have a “Preview” button in the top right of the edit window, after I post and edit, I should see the same “Preview” button in the top right of the edit window Observed: Obs… --- ## [Compass Design System forces UX bloat](https://forum.mattermost.com/t/compass-design-system-forces-ux-bloat/21169)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 3:39pm UTC](https://forum.mattermost.com/t/compass-design-system-forces-ux-bloat/21169 "2024-11-05T15:39:56Z")
Expected: Compass Design Systems has guidance that unused features that take up screen real estate are required to have the ability to be hidden/disabled. For example, in Developer: Playbooks channel, we have a host o… --- ## [Broken Accessibility Support on Muted Channels](https://forum.mattermost.com/t/broken-accessibility-support-on-muted-channels/21171)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 3:38pm UTC](https://forum.mattermost.com/t/broken-accessibility-support-on-muted-channels/21171 "2024-11-05T15:38:16Z")
Expected: Compass Design System and Mattermost UX support colorblind users For example, when a channel is muted, there’s a visual indicator (e.g. mute icon) next to channel in RHS to see that it’s muted. Observed: N… --- ## [Can't see who does what in Playbooks](https://forum.mattermost.com/t/cant-see-who-does-what-in-playbooks/21174)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 3:31pm UTC](https://forum.mattermost.com/t/cant-see-who-does-what-in-playbooks/21174 "2024-11-05T15:31:16Z")
Expected: When clicking on “Participants” or the profile pics and names in center channel of work being done, a popover appears with info on a person’s role, etc. is available, as it is in Channels Observed: No popo… --- ## [Inconsistent UX in bookmarks bar experience](https://forum.mattermost.com/t/inconsistent-ux-in-bookmarks-bar-experience/21157)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 1:28pm UTC](https://forum.mattermost.com/t/inconsistent-ux-in-bookmarks-bar-experience/21157 "2024-11-05T13:28:08Z")
Expected: Bookmarks bar supports non-technical end users who don’t yet know how to use markdown, and results in clear and concise link titles, ideally with emoji-based icon for increased usability. Observed: Bookm… --- ## [\[Solved\] Poor UX in Compass Design System](https://forum.mattermost.com/t/solved-poor-ux-in-compass-design-system/21158)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 11:57am UTC](https://forum.mattermost.com/t/solved-poor-ux-in-compass-design-system/21158 "2024-11-05T11:57:40Z")
Expected: Either clicking on “Mattermost” logo in the left header brings me to mattermost.com OR the branding on the left header indicates it will bring me back to compass.mattermost.com. (e.g. “Mattermost” with subtit… --- ## [Cluttered \`/gif\` implementation](https://forum.mattermost.com/t/cluttered-gif-implementation/21100)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 11:47am UTC](https://forum.mattermost.com/t/cluttered-gif-implementation/21100 "2024-11-04T11:47:54Z")
Expected: When you use /gif a GIF appears cleanly Observed: The URL to the GIF and a “GIPHY” logo appear above the GIF, rather than below or in a collapsed form, making the GIF harder to see on small screens, where … --- ## [Inconsistent indication of 1st & 3rd party functionality](https://forum.mattermost.com/t/inconsistent-indication-of-1st-3rd-party-functionality/21156)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 11:24am UTC](https://forum.mattermost.com/t/inconsistent-indication-of-1st-3rd-party-functionality/21156 "2024-11-04T11:24:06Z")
Expected: There is a standard margins in the UX for top, left, bottom, and right, where no text or graphic is breaking the margin. For example, in text that is projected to run past the margins is truncated and post-fi… --- ## [Confusing, inconsistent UX expectations across 3rd party integrations](https://forum.mattermost.com/t/confusing-inconsistent-ux-expectations-across-3rd-party-integrations/21154)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 11:12am UTC](https://forum.mattermost.com/t/confusing-inconsistent-ux-expectations-across-3rd-party-integrations/21154 "2024-11-04T11:12:36Z")
Expected: Minimal standards for UX consistency and aesthetics for 3rd party add-ons deployed to production. Observed: End users of Enterprise SKU sharing feedback to Mattermost about UX asked to onboard into develop… --- ## [Inconsistent keyboard shortcuts totally confusing users](https://forum.mattermost.com/t/inconsistent-keyboard-shortcuts-totally-confusing-users/21110)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [October 31, 2024, 2:24pm UTC](https://forum.mattermost.com/t/inconsistent-keyboard-shortcuts-totally-confusing-users/21110 "2024-10-31T14:24:50Z")
Expected: When I am writing a new post, select text, and use CTRL+K it helps me add a hyperlink to selected text. When I am editing a post I wrote, select text, and use CTRL+K it helps me add a hyperlink to selected te… --- ## [Threaded Discussions unread counter doesn't change after reading threads](https://forum.mattermost.com/t/threaded-discussions-unread-counter-doesnt-change-after-reading-threads/21105)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 30, 2024, 5:38pm UTC](https://forum.mattermost.com/t/threaded-discussions-unread-counter-doesnt-change-after-reading-threads/21105 "2024-10-30T17:38:19Z")
Expected: When Threaded Discussions is turned On, there is a “Threads” tab in left hand sidebar that shows unread threads Observed: “Threads” tab in left hand sidebar has a count of unread messages that doesn’t chan… --- ## [Regression: Compact view no longer compact](https://forum.mattermost.com/t/regression-compact-view-no-longer-compact/21104)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 30, 2024, 3:37pm UTC](https://forum.mattermost.com/t/regression-compact-view-no-longer-compact/21104 "2024-10-30T15:37:11Z")
Expect: Compact view shows a compact display of Mattermost. Observed: Top headers in Compact View are bloated, and destroying usability on non-HD devices. The addition of “Bookmarks” bar as an aid for non-technical … --- ## [Mattermost Calls inconsistent with Bluetooth headset](https://forum.mattermost.com/t/mattermost-calls-inconsistent-with-bluetooth-headset/21099)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 30, 2024, 1:16pm UTC](https://forum.mattermost.com/t/mattermost-calls-inconsistent-with-bluetooth-headset/21099 "2024-10-30T13:16:17Z")
Expected: When joining Mattermost Calls while Bluetooth headset is being actively used, audio goes to Bluetooth headset. Observed: Mattermost Calls goes to phone speaker, even though my phone shows it’s connected to… --- ## [Mentions not working consistently](https://forum.mattermost.com/t/mentions-not-working-consistently/21070)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 29, 2024, 11:56am UTC](https://forum.mattermost.com/t/mentions-not-working-consistently/21070 "2024-10-29T11:56:36Z")
Expect: When mentioning someone who is not in a channel, either they are mentioned, or a prompt comes up to ask if the people mentioned should be invited to the channel Observed: Prompt is not consistent. For exampl… --- ## [The \`from: \[name\]\` search is difficult to use, sometimes unusable](https://forum.mattermost.com/t/the-from-name-search-is-difficult-to-use-sometimes-unusable/21047)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 28, 2024, 12:29pm UTC](https://forum.mattermost.com/t/the-from-name-search-is-difficult-to-use-sometimes-unusable/21047 "2024-10-28T12:29:50Z")
Expected: When I search from: \[name\] I get a listing of \`\[name\]\`\`s post they wrote themselves and can quickly find the post I read from them that I want to re-read. Observed: The search results for \[name\] can includ… --- ## [Unread counter in "Unread" Threads tab doesn't consistently decrement](https://forum.mattermost.com/t/unread-counter-in-unread-threads-tab-doesnt-consistently-decrement/20984)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [October 24, 2024, 4:39pm UTC](https://forum.mattermost.com/t/unread-counter-in-unread-threads-tab-doesnt-consistently-decrement/20984 "2024-10-24T16:39:46Z")
Expected: Clicking on Threads in “Unreads” tab reduces unread count in “Threads” left hand sidebar. Observed: Unread count in “Threads” left hand sidebar doesn’t consistently decrement after clicking through unreads… --- ## [MS Teams-Mattermost connector misses messages](https://forum.mattermost.com/t/ms-teams-mattermost-connector-misses-messages/20996)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 0\ **Last updated:** [October 23, 2024, 12:23am UTC](https://forum.mattermost.com/t/ms-teams-mattermost-connector-misses-messages/20996 "2024-10-23T00:23:47Z")
Expected When I get four messages in MS Teams, I receive 4 notifications in Mattermost when the MS Teams-Mattermost integration is running Observed: I see only 3. Screenshot of two interfaces: --- ## [Incomplete "Report a Problem" action in mobile](https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [October 22, 2024, 2:15pm UTC](https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982 "2024-10-22T14:15:20Z")
Expected: Profile \> Settings \> “Report a Problem” link in mobile should have a clear path to report a problem with the mobile app, such as a crash or other issue. This with Mattermost Enterprise SKU with paid support. … --- ## [Can't edit post when thread sidebar is open](https://forum.mattermost.com/t/cant-edit-post-when-thread-sidebar-is-open/20741)
**Author:** [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\ **Replies:** 1\ **Last updated:** [October 21, 2024, 7:59pm UTC](https://forum.mattermost.com/t/cant-edit-post-when-thread-sidebar-is-open/20741 "2024-10-21T19:59:31Z")
Expected: When thread sidebar is open and I hover over a post the “…” menu with “Edit” option is available Observed: Can’t edit. See screenshot. All buttons right of “Message Actions” (four squares icon) can’t be re… [Next page](https://forum.mattermost.com/c/feedback/potential-broken-windows/41.md?page=1)