# Troubleshooting **URL:** https://forum.mattermost.com/c/trouble-shoot/16.md?page=1 [Latest](https://forum.mattermost.com/latest.md) · [Categories](https://forum.mattermost.com/categories.md) **Page:** 2 --- ## [Emojis and gifs picker in mobile client](https://forum.mattermost.com/t/emojis-and-gifs-picker-in-mobile-client/9141)
**Author:** [@ylMPDL](https://forum.mattermost.com/u/ylMPDL)\ **Replies:** 13\ **Last updated:** [May 29, 2026, 6:30am UTC](https://forum.mattermost.com/t/emojis-and-gifs-picker-in-mobile-client/9141 "2026-05-29T06:30:56Z")
Mattermost has Emoji Picker and GIF integration in its web application. Does its mobile client also support such features? --- ## [\[v11.7.1\] Channel reopens at a previous-day read post instead of the unread post after Mark as Unread](https://forum.mattermost.com/t/v11-7-1-channel-reopens-at-a-previous-day-read-post-instead-of-the-unread-post-after-mark-as-unread/25906)
**Author:** [@ucci](https://forum.mattermost.com/u/ucci)\ **Replies:** 1\ **Last updated:** [May 29, 2026, 1:03am UTC](https://forum.mattermost.com/t/v11-7-1-channel-reopens-at-a-previous-day-read-post-instead-of-the-unread-post-after-mark-as-unread/25906 "2026-05-29T01:03:24Z")
Summary After upgrading from v10.9.1 to v11.7.1, reopening a channel after using “Mark as Unread” restores the viewport to an older already-read post instead of the unread post itself. The unread state is preserved co… --- ## [Issue Connecting SAML to Entra ID](https://forum.mattermost.com/t/issue-connecting-saml-to-entra-id/25904)
**Author:** [@mc63](https://forum.mattermost.com/u/mc63)\ **Replies:** 0\ **Last updated:** [May 27, 2026, 6:13pm UTC](https://forum.mattermost.com/t/issue-connecting-saml-to-entra-id/25904 "2026-05-27T18:13:45Z")
Good Afternoon, We are receiving an error that a SAML attribute is not available when attempting to login via Entra SSO. We are starting to setup Mattermost Entry Edition v11.2.1 for a small team of users. We are tryin… --- ## [Plugin has a not supported icon file](https://forum.mattermost.com/t/plugin-has-a-not-supported-icon-file/25899)
**Author:** [@RRCJF](https://forum.mattermost.com/u/RRCJF)\ **Replies:** 1\ **Last updated:** [May 27, 2026, 4:31pm UTC](https://forum.mattermost.com/t/plugin-has-a-not-supported-icon-file/25899 "2026-05-27T16:31:50Z")
I possibly detected a bug where a plugin has a not supported icon file. Versions Mattermost: 10.11.17 OS: Ubuntu 24 The possible bug detected in a mattermost.log warning From mattermost.log: ..."level":"warn"… --- ## [Focalboard plugin rejected: "Version string empty"](https://forum.mattermost.com/t/focalboard-plugin-rejected-version-string-empty/25896)
**Author:** [@RRCJF](https://forum.mattermost.com/u/RRCJF)\ **Replies:** 1\ **Last updated:** [May 27, 2026, 4:17pm UTC](https://forum.mattermost.com/t/focalboard-plugin-rejected-version-string-empty/25896 "2026-05-27T16:17:35Z")
Do anyone knows the reason for this error on mattermost.log. I saw it testing, after the migration to postgresql. ... "level":"error","msg":"Should not persist transitionally prepackged plugin: invalid prepackaged ver… --- ## [Desktop app hangs on loading screen](https://forum.mattermost.com/t/desktop-app-hangs-on-loading-screen/25585)
**Author:** [@rschug](https://forum.mattermost.com/u/rschug)\ **Replies:** 3\ **Last updated:** [May 26, 2026, 11:54am UTC](https://forum.mattermost.com/t/desktop-app-hangs-on-loading-screen/25585 "2026-05-26T11:54:39Z")
Issue: Desktop app hangs on loading screen on Windows 10 The desktop app (any version above 6.0) frequently hangs on the loading screen on Windows 10. This does not occur every time, but it happens roughly 9 out of 10 t… --- ## [Upgrade Version](https://forum.mattermost.com/t/upgrade-version/25805)
**Author:** [@jhuayane](https://forum.mattermost.com/u/jhuayane)\ **Replies:** 3\ **Last updated:** [May 25, 2026, 5:43am UTC](https://forum.mattermost.com/t/upgrade-version/25805 "2026-05-25T05:43:07Z")
Hello, I have a question. I have a server running Mattermos 10.4.2 and PostgreSQL 11. I’m migrating to a new server running PostgreSQL 15, but my question is: to update and upgrade to the latest version 11, how should I… --- ## [No json equality operator found in postgresql](https://forum.mattermost.com/t/no-json-equality-operator-found-in-postgresql/25895)
**Author:** [@RRCJF](https://forum.mattermost.com/u/RRCJF)\ **Replies:** 0\ **Last updated:** [May 20, 2026, 5:45pm UTC](https://forum.mattermost.com/t/no-json-equality-operator-found-in-postgresql/25895 "2026-05-20T17:45:20Z")
I got this error from mattermost.log after migrate from mysql 8.0 to postgresql. ..."level":"error","msg":"searchBoardsForUserInTeam ERROR","caller":"app/plugin\_api.go:1130","plugin\_id":"focalboard","error":"\\"pq: coul… --- ## [Mattermost Web App on Edge V148](https://forum.mattermost.com/t/mattermost-web-app-on-edge-v148/25885)
**Author:** [@AKHusky](https://forum.mattermost.com/u/AKHusky)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 8:59pm UTC](https://forum.mattermost.com/t/mattermost-web-app-on-edge-v148/25885 "2026-05-18T20:59:58Z")
For feature requests, please see: https://mattermost.com/suggestions/. For troubleshooting questions, please post in the following format: Summary Mattermost web app on MS Edge V148 shows black bar when attempting to … --- ## [doPermissionsMigration: The role was not valid after upgrade to release-11.6](https://forum.mattermost.com/t/dopermissionsmigration-the-role-was-not-valid-after-upgrade-to-release-11-6/25876)
**Author:** [@fooflington](https://forum.mattermost.com/u/fooflington)\ **Replies:** 2\ **Last updated:** [May 18, 2026, 9:04am UTC](https://forum.mattermost.com/t/dopermissionsmigration-the-role-was-not-valid-after-upgrade-to-release-11-6/25876 "2026-05-18T09:04:10Z")
I’m running Mattermost Team edition within Docker and have been tracking release-11 until today when watchtower did an upgrade to 11.6 and the service stopped starting. This is a relatively new install (about 3 weeks) so… --- ## [iOS app keyboard not closing](https://forum.mattermost.com/t/ios-app-keyboard-not-closing/25746)
**Author:** [@network\_potato](https://forum.mattermost.com/u/network_potato)\ **Replies:** 7\ **Last updated:** [May 9, 2026, 5:18pm UTC](https://forum.mattermost.com/t/ios-app-keyboard-not-closing/25746 "2026-05-09T17:18:25Z")
Summary iOS app keyboard not closing Steps to reproduce Go into a channel and start writing a message so the keyboard pops up. Then it wont close again. Expected behavior Should close when touching the chat or swipi… --- ## [Mattermost service not starting](https://forum.mattermost.com/t/mattermost-service-not-starting/25859)
**Author:** [@deemon](https://forum.mattermost.com/u/deemon)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 4:44pm UTC](https://forum.mattermost.com/t/mattermost-service-not-starting/25859 "2026-05-07T16:44:08Z")
after upgrading mattermost package from 10.something to 11.6 the service fails to start. journalctl -xeu mattermost.service reveals error: May 07 18:18:39 mma mattermost\[10231\]: Error: failed to load configuration: fa… --- ## [Voice plugin not working on Android](https://forum.mattermost.com/t/voice-plugin-not-working-on-android/25305)
**Author:** [@siakc](https://forum.mattermost.com/u/siakc)\ **Replies:** 2\ **Last updated:** [May 5, 2026, 7:59am UTC](https://forum.mattermost.com/t/voice-plugin-not-working-on-android/25305 "2026-05-05T07:59:14Z")
/voice starts recording on desktop but not on my Android phone (nothing happens). I am the admin of the Mattermost server. --- ## [How to disable Threads?](https://forum.mattermost.com/t/how-to-disable-threads/17748)
**Author:** [@ZlatkO](https://forum.mattermost.com/u/ZlatkO)\ **Replies:** 9\ **Last updated:** [April 27, 2026, 2:57pm UTC](https://forum.mattermost.com/t/how-to-disable-threads/17748 "2026-04-27T14:57:47Z")
Summary I want to disable Threads, because I find them cumbersome. Steps to reproduce Use the browser to access MM (as opposed to the desktop/mobile app). Have someone reply to something you wrote (by hitting Reply, a… --- ## [Authenticating with SAML gives "An account with that username already exists." error](https://forum.mattermost.com/t/authenticating-with-saml-gives-an-account-with-that-username-already-exists-error/25850)
**Author:** [@mvanhorn](https://forum.mattermost.com/u/mvanhorn)\ **Replies:** 1\ **Last updated:** [April 15, 2026, 8:41pm UTC](https://forum.mattermost.com/t/authenticating-with-saml-gives-an-account-with-that-username-already-exists-error/25850 "2026-04-15T20:41:43Z")
Summary Just set up SSO with SAML and logging in gives “An account with that username already exists.” error. Steps to reproduce The authentication works correctly. However, since the username already exists (up until… --- ## [Setting Up Self-Hosted Mattermost for Small Team Collaboration](https://forum.mattermost.com/t/setting-up-self-hosted-mattermost-for-small-team-collaboration/20979)
**Author:** [@benane9260](https://forum.mattermost.com/u/benane9260)\ **Replies:** 2\ **Last updated:** [April 10, 2026, 12:48am UTC](https://forum.mattermost.com/t/setting-up-self-hosted-mattermost-for-small-team-collaboration/20979 "2026-04-10T00:48:24Z")
Hi everyone… :smiling\_face\_with\_three\_hearts: I am currently in the process of setting up a self-hosted instance of Mattermost for a small team of around 15 people. We’re looking to use it as our primary communication t… --- ## [Mattermost always lose server connection after windows updtade](https://forum.mattermost.com/t/mattermost-always-lose-server-connection-after-windows-updtade/25781)
**Author:** [@Fabio](https://forum.mattermost.com/u/Fabio)\ **Replies:** 1\ **Last updated:** [April 1, 2026, 10:35am UTC](https://forum.mattermost.com/t/mattermost-always-lose-server-connection-after-windows-updtade/25781 "2026-04-01T10:35:13Z")
Hello, everytime windows updtates on end users pcs , on the next boot mattermost disconnects from the server and its needed to input server adrress again . --- ## [ServiceNow integration errors](https://forum.mattermost.com/t/servicenow-integration-errors/25826)
**Author:** [@david.holdcraft](https://forum.mattermost.com/u/david.holdcraft)\ **Replies:** 0\ **Last updated:** [April 1, 2026, 1:27am UTC](https://forum.mattermost.com/t/servicenow-integration-errors/25826 "2026-04-01T01:27:39Z")
Summary ServiceNow integration v2.4.0 connects but fails keystore trust Steps to reproduce Integrate self-hosted Mattermost per the documentation to self-hosted ServiceNow instance \> add bulk record subscription to a … --- ## [\[Solved\] Mattermost first run with an existing config](https://forum.mattermost.com/t/solved-mattermost-first-run-with-an-existing-config/25739)
**Author:** [@cyberm8](https://forum.mattermost.com/u/cyberm8)\ **Replies:** 2\ **Last updated:** [March 24, 2026, 10:18pm UTC](https://forum.mattermost.com/t/solved-mattermost-first-run-with-an-existing-config/25739 "2026-03-24T22:18:20Z")
Hello, Summary In order to simplify the onboarding process on Linux computers, I added a config.json file in /etc/skel/.config/Mattermost, so the server is already defined upon first app startup. I retrieved the file … --- ## [Scheduled message error: Cannot read properties of undefined (reading 'findIndex')](https://forum.mattermost.com/t/scheduled-message-error-cannot-read-properties-of-undefined-reading-findindex/25821)
**Author:** [@pdmarf](https://forum.mattermost.com/u/pdmarf)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 10:15pm UTC](https://forum.mattermost.com/t/scheduled-message-error-cannot-read-properties-of-undefined-reading-findindex/25821 "2026-03-24T22:15:57Z")
Summary Shed draw messages have worked in the past, but now, when trying to send a scheduled message, the message does not seem to be queued to send and the warning ‘Cannot read properties of undefined (reading ‘findInd… --- ## [\[Solved\] Export and delete Town Square channel history](https://forum.mattermost.com/t/solved-export-and-delete-town-square-channel-history/11269)
**Author:** [@radokristof](https://forum.mattermost.com/u/radokristof)\ **Replies:** 13\ **Last updated:** [March 23, 2026, 8:40pm UTC](https://forum.mattermost.com/t/solved-export-and-delete-town-square-channel-history/11269 "2026-03-23T20:40:21Z")
Dear Community! I want to migrate the Town Square channel history into another (Private) channel and then delete the whole history from Town Square. Is this somehow possible? I have seen that there is no straight comma… --- ## [Mattermost.service not starting on rhel 9.7](https://forum.mattermost.com/t/mattermost-service-not-starting-on-rhel-9-7/25740)
**Author:** [@Joesi](https://forum.mattermost.com/u/Joesi)\ **Replies:** 8\ **Last updated:** [March 21, 2026, 4:59pm UTC](https://forum.mattermost.com/t/mattermost-service-not-starting-on-rhel-9-7/25740 "2026-03-21T16:59:19Z")
Mattermost service is not able to start up Steps to reproduce Mattermost version is mattermost-11.4.0-linux-amd64 Redhat version 9.7 Postgres version 16 Expected behavior After following the steps on the Mattermost… --- ## [Calls Plugin CALLS with errors log "unsupported source type string"](https://forum.mattermost.com/t/calls-plugin-calls-with-errors-log-unsupported-source-type-string/23196)
**Author:** [@fab2](https://forum.mattermost.com/u/fab2)\ **Replies:** 11\ **Last updated:** [March 12, 2026, 5:44am UTC](https://forum.mattermost.com/t/calls-plugin-calls-with-errors-log-unsupported-source-type-string/23196 "2026-03-12T05:44:52Z")
Hello, The plugin Calls have a lot of err logs. Version de Mattermost : 10.8.1 Version du schéma de la base de données : 134 Numéro de compilation : 15129630706 Base de données : postgres Nom d’hôte : xxxxxxxxxx lots … --- ## [Boards API - Is there any documentation?](https://forum.mattermost.com/t/boards-api-is-there-any-documentation/16228)
**Author:** [@Outrank-James](https://forum.mattermost.com/u/Outrank-James)\ **Replies:** 2\ **Last updated:** [March 7, 2026, 6:12am UTC](https://forum.mattermost.com/t/boards-api-is-there-any-documentation/16228 "2026-03-07T06:12:29Z")
Hey All, Testing out Mattermost as a Slack Alternative. We’re using the self hosted opensource version (latest version) and are looking at automating some of the boards when a project is created, but I cant find anywher… --- ## [RSS feed new version notification](https://forum.mattermost.com/t/rss-feed-new-version-notification/14531)
**Author:** [@wolfjudge](https://forum.mattermost.com/u/wolfjudge)\ **Replies:** 5\ **Last updated:** [March 3, 2026, 6:12pm UTC](https://forum.mattermost.com/t/rss-feed-new-version-notification/14531 "2026-03-03T18:12:36Z")
Hello Mattermost community, We have a selfhosted solution and we would like to get notification that new version is up. Is there some RSS feed or mailing list so we can get that type of information? Regards Wolf --- ## [No contact to sales team](https://forum.mattermost.com/t/no-contact-to-sales-team/25744)
**Author:** [@ckunkel](https://forum.mattermost.com/u/ckunkel)\ **Replies:** 1\ **Last updated:** [March 3, 2026, 7:30am UTC](https://forum.mattermost.com/t/no-contact-to-sales-team/25744 "2026-03-03T07:30:52Z")
Hello, we are trying to setup a mattermost professional (we should qualify for an academic license). I however cannot reach the sales team, through the contact forms. How can I get a quote? --- ## [Can't run extract](https://forum.mattermost.com/t/cant-run-extract/25729)
**Author:** [@gsorel](https://forum.mattermost.com/u/gsorel)\ **Replies:** 5\ **Last updated:** [February 17, 2026, 8:09am UTC](https://forum.mattermost.com/t/cant-run-extract/25729 "2026-02-17T08:09:58Z")
I’ve uploaded my exported file and I want to run the last step for the import. But if I look at the job list there’s an import process error. \[0\]\[root@data\]# docker exec -ti docker-mattermost-1 mmctl import job list --… --- ## [Linux app do not connect](https://forum.mattermost.com/t/linux-app-do-not-connect/25733)
**Author:** [@jdd](https://forum.mattermost.com/u/jdd)\ **Replies:** 2\ **Last updated:** [February 16, 2026, 1:47pm UTC](https://forum.mattermost.com/t/linux-app-do-not-connect/25733 "2026-02-16T13:47:31Z")
Summary I connect with Firefox and android app, but not with linux app Steps to reproduce define server with invitation link. The link is properly stripped to the server name, I give name and passwd and get: Équipe … --- ## [When will release mobile app for multiple servers?](https://forum.mattermost.com/t/when-will-release-mobile-app-for-multiple-servers/13967)
**Author:** [@YiruChen](https://forum.mattermost.com/u/YiruChen)\ **Replies:** 2\ **Last updated:** [February 10, 2026, 1:32pm UTC](https://forum.mattermost.com/t/when-will-release-mobile-app-for-multiple-servers/13967 "2026-02-10T13:32:25Z")
Hi, I noticed that mobile app v2 (could log in for multiple servers) is now in beta testing (GitHub - mattermost/mattermost-mobile: Next generation iOS and Android apps for Mattermost in React Native), is it possible to… --- ## [/patch endpoint returns 404, other endpoints work](https://forum.mattermost.com/t/patch-endpoint-returns-404-other-endpoints-work/25723)
**Author:** [@Ernie](https://forum.mattermost.com/u/Ernie)\ **Replies:** 2\ **Last updated:** [February 10, 2026, 11:02am UTC](https://forum.mattermost.com/t/patch-endpoint-returns-404-other-endpoints-work/25723 "2026-02-10T11:02:09Z")
My bot and I (as admin) get a 404 on API endpoint /patch, while other endpoints work as expected. Steps to reproduce MM\_URL/api/v4/users/\ returns the user ok. MM\_URL/api/v4/users/\/patch returns 404 (… [Previous page](https://forum.mattermost.com/c/trouble-shoot/16.md) [Next page](https://forum.mattermost.com/c/trouble-shoot/16.md?page=2)