# Account verification email not sending upon account creation

**URL:** <https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919>\
**Category:** Troubleshooting\
**Created:** [December 18, 2024, 9:52pm UTC](https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919 "2024-12-18T21:52:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ChrisKornaros](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/chriskornaros/32/8565_2.png) [@ChrisKornaros](https://forum.mattermost.com/u/ChrisKornaros)\
**Post date:** [December 18, 2024, 9:52pm UTC](https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919/1 "2024-12-18T21:52:36Z")

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**Summary**  
Account verification email not delivering.

**Steps to reproduce**  
I’m signing up on the website using my browser. When trying to connect in the app to the community, I receive an error saying the email hasn’t been verified.

**Expected behavior**  
When signing up, I expect to receive a verification email

**Observed behavior**  
Exactly what I described in Steps to reproduce.

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**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [December 19, 2024, 2:57pm UTC](https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919/2 "2024-12-19T14:57:45Z")

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What are your SMTP settings? Does “Test Connection” work? Do you have access to the SMTP server logs?

You can also set loglevel to DEBUG and sign up a test user and watch for anything helpful.

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**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [December 19, 2024, 3:01pm UTC](https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919/3 "2024-12-19T15:01:32Z")

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I have a personal Mattermost instance. I had some people complain about never receiving verification emails. Since I run my own SMTP server, I was able to see in its logs that mail from my ISP was being rejected. Mattermost logs said nothing, because it had successfully handed the mail to my mail server.

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**Author:** ![ChrisKornaros](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/chriskornaros/32/8565_2.png) [@ChrisKornaros](https://forum.mattermost.com/u/ChrisKornaros)\
**Post date:** [December 19, 2024, 5:21pm UTC](https://forum.mattermost.com/t/account-verification-email-not-sending-upon-account-creation/21919/4 "2024-12-19T17:21:56Z")

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That’s helpful, thank you! I spoke with the owner of the instance, he’s going to look into what’s going on with the mail server. It sounded like other users that tried to onboard in the past few days had a similar issue.