# Ai bot stopped working

**URL:** <https://forum.mattermost.com/t/ai-bot-stopped-working/17246>\
**Category:** Uncategorized\
**Created:** [November 8, 2023, 1:57pm UTC](https://forum.mattermost.com/t/ai-bot-stopped-working/17246 "2023-11-08T13:57:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mfamualro](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mfamualro](https://forum.mattermost.com/u/mfamualro)\
**Post date:** [November 8, 2023, 1:57pm UTC](https://forum.mattermost.com/t/ai-bot-stopped-working/17246/1 "2023-11-08T13:57:14Z")

</div>

Hi, i’ve been using the AI bot for about a week with chatgpt 3.5. I just started using gpt-4-1106-preview and it was working great. I tried to use it today and I receive this error.

Sorry! An error occurred while accessing the LLM. See server logs for details.

I check the server logs and this is what I found. Any ideas on how to resolve this?

{  
“caller”: “app/plugin\_api.go:984”,  
“error”: “not found”,  
“level”: “error”,  
“msg”: “Unable to get team for context”,  
“plugin\_id”: “mattermost-ai”,  
“timestamp”: “2023-11-08 13:52:22.483 Z”  
}

{  
“caller”: “app/plugin\_api.go:984”,  
“error”: “not found”,  
“level”: “error”,  
“msg”: “failed to get github plugin status”,  
“plugin\_id”: “mattermost-ai”,  
“timestamp”: “2023-11-08 13:52:22.484 Z”  
}

{  
“caller”: “app/plugin\_api.go:984”,  
“error”: “error, status code: 500, message: Internal server error”,  
“level”: “error”,  
“msg”: “Streaming result to post failed”,  
“plugin\_id”: “mattermost-ai”,  
“timestamp”: “2023-11-08 13:52:27.634 Z”  
}

---

<div class="post-metadata">

**Author:** ![mfamualro](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mfamualro](https://forum.mattermost.com/u/mfamualro)\
**Post date:** [November 8, 2023, 5:12pm UTC](https://forum.mattermost.com/t/ai-bot-stopped-working/17246/2 "2023-11-08T17:12:00Z")

</div>

Its working now, chatgpt was offline.

> **[ChatGPT is currently down in a “major” OpenAI outage](https://www.theverge.com/2023/11/8/23952129/chatgpt-down-openai-api-major-outage)**
>
> OpenAI’s API services were also down, affecting customers.