Backing up. do I need to shut down mm?

I have seen instruction on how to backup but if I do a pg_dump and rsync filesystem they could be slightly out of sync. For a clean backup don’t I need to shut MM down?

@paulrothrock Would someone on support team know the answer?

I hope so. Is this entiprise suport we are talking?

For a clean backup it’s advisable to stop the Mattermost service and dump the db and rsync the data folder. Not stopping the service can lead to missing files or references to files in the db which aren’t present anymore.

Thought that was the case. It really shoud be mentioned in the backup instructions.