# Can't connect with Windows App but can through browser

**URL:** <https://forum.mattermost.com/t/cant-connect-with-windows-app-but-can-through-browser/12067>\
**Category:** Troubleshooting\
**Created:** [August 13, 2021, 4:19pm UTC](https://forum.mattermost.com/t/cant-connect-with-windows-app-but-can-through-browser/12067 "2021-08-13T16:19:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rwebb](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@rwebb](https://forum.mattermost.com/u/rwebb)\
**Post date:** [August 13, 2021, 4:19pm UTC](https://forum.mattermost.com/t/cant-connect-with-windows-app-but-can-through-browser/12067/1 "2021-08-13T16:19:24Z")

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For troubleshooting questions, please post in the following format:

**Summary**  
I am unable to connect with the Windows Desktop Client but I am able to connect through a web browser

**Steps to reproduce**  
I am using version 5.37.1 of the server and 4.1.2 of the desktop app. All I did was install the client and put in my server settings (which by the way works on a different computer in the same network). I am able to open up chrome and go to the URL and get a login.

**Expected behavior**  
I expect it to connect when providing my credentials

**Observed behavior**  
The client just shows the logo spinning for about 20-30 seconds then changes to the three dots at the top and then sits there … left it for over 10 minutes and never did anything else.

Additional Notes:  
Windows firewall is off.  
Mattermost server is within this same physical network but on a separate VLAN and I am using split-dns in order to access it internally. The URL resolves to the internal address and the URL name matches the certificate on the server. I can ping the IP address from my desktop

My computer is set up to dual-boot so I have an additional (completely separate) copy of windows on the same system and the client works inside that one. My IP address on the computer is a DHCP reservation so I’m getting the same IP address on both installs of Windows so as far as the firewall is concerned it’s the same system.

I can’t think of anything else to provide or to try.  
Thanks,  
Rich

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [August 13, 2021, 4:42pm UTC](https://forum.mattermost.com/t/cant-connect-with-windows-app-but-can-through-browser/12067/2 "2021-08-13T16:42:35Z")

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Would you be open to trying out with a more recent version of the desktop app? Our most recent version is v4.7.1.

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**Author:** ![rwebb](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@rwebb](https://forum.mattermost.com/u/rwebb)\
**Post date:** [August 13, 2021, 4:46pm UTC](https://forum.mattermost.com/t/cant-connect-with-windows-app-but-can-through-browser/12067/3 "2021-08-13T16:46:25Z")

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Ahh… I’m not sure how I downloaded such an old version but the other install of windows IS using 4.7.1 and that must be why it wasn’t working. It now works, thank you Amy!  
Rich