# Can't join calls "Connecting to the call..."

**URL:** <https://forum.mattermost.com/t/cant-join-calls-connecting-to-the-call/17019>\
**Category:** Troubleshooting\
**Created:** [October 4, 2023, 1:32pm UTC](https://forum.mattermost.com/t/cant-join-calls-connecting-to-the-call/17019 "2023-10-04T13:32:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![penguin](https://avatars.discourse-cdn.com/v4/letter/p/e480ec/32.png) [@penguin](https://forum.mattermost.com/u/penguin)\
**Post date:** [October 4, 2023, 1:32pm UTC](https://forum.mattermost.com/t/cant-join-calls-connecting-to-the-call/17019/1 "2023-10-04T13:32:01Z")

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**Summary**  
I can’t join calls (“Connecting to the call…”)

**Steps to reproduce**  
The problem appears both if I try to join a call, or if I try to start a call myself  
I am using 5.5.1 on Ubuntu 22.04, one of my colleagues is using 5.5.

**Expected behavior**  
Joining a call

**Observed behavior**  
When trying to join or starting a call, the message “Connecting to the call” appears in the bottom left corner and the loader keeps on spinning. I can see a button “Am Anfuf teilnehmen” (participate to the call) but clicking on it doesn’t work.

My colleagues are able to call each other with no issues.

I have checked [the docs](https://docs.mattermost.com/collaborate/make-calls.html#troubleshooting)  
but I found no relevant solution.

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<div class="post-metadata">

**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [October 4, 2023, 1:51pm UTC](https://forum.mattermost.com/t/cant-join-calls-connecting-to-the-call/17019/2 "2023-10-04T13:51:23Z")

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Feel free to open a new issue at [Issues · mattermost/mattermost-plugin-calls · GitHub](https://github.com/mattermost/mattermost-plugin-calls/issues) with details for our Calls team to take a look.