# Can't login to my account via desktop version

**URL:** <https://forum.mattermost.com/t/cant-login-to-my-account-via-desktop-version/13636>\
**Category:** Troubleshooting\
**Created:** [July 6, 2022, 10:12pm UTC](https://forum.mattermost.com/t/cant-login-to-my-account-via-desktop-version/13636 "2022-07-06T22:12:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Daria.Rusanova](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@Daria.Rusanova](https://forum.mattermost.com/u/Daria.Rusanova)\
**Post date:** [July 6, 2022, 10:12pm UTC](https://forum.mattermost.com/t/cant-login-to-my-account-via-desktop-version/13636/1 "2022-07-06T22:12:26Z")

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I am trying to log in via desktop versio (macOS), but after completing the server name it is just “loading” all the time with no results.  
I have already used this application before and it was ok, but something happened, I was log out by system and now i can’t log in again.  
It’s okay with web version, it works good, but I want to use MacOS app.  
There are two frames for adding info before login - server display name (I name it randomly) and server URL (I copy link from web version).

Please help me resolve it.

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**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\
**Post date:** [July 14, 2022, 10:26am UTC](https://forum.mattermost.com/t/cant-login-to-my-account-via-desktop-version/13636/2 "2022-07-14T10:26:25Z")

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Hi,

what client version are you using on your PC? The most recent version is 5.1.1, please make sure to use the most recent one and also please try to cmd+shift+r (full reload) the app to clear the caches.

Best,  
Alex