# Desktop app with cloud-hosted instance

**URL:** <https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723>\
**Category:** Troubleshooting\
**Created:** [December 20, 2021, 4:07pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723 "2021-12-20T16:07:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![suresh](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@suresh](https://forum.mattermost.com/u/suresh)\
**Post date:** [December 20, 2021, 4:07pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/1 "2021-12-20T16:07:50Z")

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My Mattermost Windows Desktop App v5.0.2 does not show any channels.

I signed up to mattermost cloud with a trial enterprise account, created a team, and have off-topic, town square and my own “testing” channels there. I downloaded the desktop app, installed it, and entered the [teamname.cloud.mattermost.com](http://teamname.cloud.mattermost.com) as the server name, and it seems to login without any credentials, and then everything is blank - no channels, nothing.

Where can I read about how to access my cloud-hosted team via the Desktop app ?

Thanks !

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [December 20, 2021, 5:43pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/2 "2021-12-20T17:43:07Z")

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Do you see the same issue with browser / webapp?  
Do you see any errors in the developer console?

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**Author:** ![suresh](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@suresh](https://forum.mattermost.com/u/suresh)\
**Post date:** [December 20, 2021, 6:28pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/3 "2021-12-20T18:28:51Z")

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No issues with browser/webapp.

I don’t see any errors related to these events in the developer console…but I am no expert.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/3/3cd23173835ed18221444530795c34d8d6727455.png)

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**Author:** ![suresh](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@suresh](https://forum.mattermost.com/u/suresh)\
**Post date:** [December 20, 2021, 6:30pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/4 "2021-12-20T18:30:59Z")

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I am guessing something is wrong because of the access: just knowing the team name and address should not give someone access, yes ? And I dont even know how to control access in the Mattermost cloud instance… I have seen how I can send someone a login link, but that is all…

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [December 20, 2021, 7:44pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/5 "2021-12-20T19:44:55Z")

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Have you tried reloading or clearing the cache? Also, can you help confirm that the server URL is formatted as `https://<teamname>.cloud.mattermost.com/`?

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**Author:** ![suresh](https://avatars.discourse-cdn.com/v4/letter/s/aca169/32.png) [@suresh](https://forum.mattermost.com/u/suresh)\
**Post date:** [December 20, 2021, 8:38pm UTC](https://forum.mattermost.com/t/desktop-app-with-cloud-hosted-instance/12723/6 "2021-12-20T20:38:59Z")

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ah… it was http vs. https… https works.

the hint says “The URL of your Mattermost server. Must start with http:// or https://.” , but it seems only https works in this case.