# Direct Message Frozen

**URL:** <https://forum.mattermost.com/t/direct-message-frozen/2963>\
**Category:** Troubleshooting\
**Created:** [February 23, 2017, 12:35pm UTC](https://forum.mattermost.com/t/direct-message-frozen/2963 "2017-02-23T12:35:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![strantalis](https://avatars.discourse-cdn.com/v4/letter/s/67e7ee/32.png) [@strantalis](https://forum.mattermost.com/u/strantalis)\
**Post date:** [February 23, 2017, 12:35pm UTC](https://forum.mattermost.com/t/direct-message-frozen/2963/1 "2017-02-23T12:35:22Z")

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For feature requests, please see: [http://www.mattermost.org/feature-requests/](http://www.mattermost.org/feature-requests/).

For troubleshooting questions, please post in the following format:

#### Summary

I was using the direct message feature and sent a friend a link to an application but now our direct message chat locks up mattermost in the browser tab and the desktop client ☹ .

#### Steps to reproduce

I haven’t tried to replicate issue do to locking up already one chat but below is a similar link I sent.

[https://xxx.xxx.xxx/app/kibana#/discover?\_g=(time:(from:now-1w,mode:relative,to:now)](https://xxx.xxx.xxx/app/kibana#/discover?_g=(time:(from:now-1w,mode:relative,to:now)))&\_a=(columns:!(kubernetes.container\_name,message),index:‘project.xxx-xxx.0c339907-f541-11e6-bdb4-fa163ef7c711.\*’,query:(query\_string:(analyze\_wildcard:!t,query:‘kubernetes.pod\_name:%22xxx-xxx-5-h15va%22%20AND%20kubernetes.namespace\_name:%22xxx-xxx%22’)),sort:!(’@timestamp’,desc))

#### Expected behavior

For mattermost to handle the link correctly. Also maybe a way to delete a bad message or even the full direct message chat.

#### Observed behavior

Nothing really. I sent the message and after that every time either of us go back to the direct message it locks up the browser tab or desktop client.

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**Author:** ![lindy65](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/lindy65/32/1811_2.png) [@lindy65](https://forum.mattermost.com/u/lindy65)\
**Post date:** [February 27, 2017, 6:55pm UTC](https://forum.mattermost.com/t/direct-message-frozen/2963/2 "2017-02-27T18:55:59Z")

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Hi @strantalis

Thank you for your report!

So we can try to reproduce the issue, could you help by providing us with the following information please?:

- Browser type
- Which version of Mattermost are you running in the browser?
- Desktop app version (version 3.6 has just been released which you can download from [this page](https://about.mattermost.com/download/)
- Whether you and the person you’re in a direct message with are on the same team or different teams

Thanks!