# Don't start mattermost service

**URL:** <https://forum.mattermost.com/t/dont-start-mattermost-service/12202>\
**Category:** Troubleshooting\
**Created:** [September 16, 2021, 6:52am UTC](https://forum.mattermost.com/t/dont-start-mattermost-service/12202 "2021-09-16T06:52:41Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![vladislavklopota](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@vladislavklopota](https://forum.mattermost.com/u/vladislavklopota)\
**Post date:** [September 16, 2021, 6:52am UTC](https://forum.mattermost.com/t/dont-start-mattermost-service/12202/1 "2021-09-16T06:52:41Z")

</div>

Tell me pls, i don’t start a mattermost in my server. logs:

```auto
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[1]: Starting Mattermost...
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[26808]: mattermost.service: Changing to the requested working directory failed: No such file or directory
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[26808]: mattermost.service: Failed at step CHDIR spawning /opt/mattermost/bin/mattermost: No such file or directory
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[1]: mattermost.service: Main process exited, code=exited, status=200/CHDIR
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[1]: mattermost.service: Failed with result 'exit-code'.
Sep 16 05:37:33 ubuntu-2gb-nbg1-2 systemd[1]: Failed to start Mattermost.

```

But directory is exist. What problem?

---

<div class="post-metadata">

**Author:** ![Gavin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/gavin/32/5107_2.png) [@Gavin](https://forum.mattermost.com/u/Gavin)\
**Post date:** [September 16, 2021, 9:07am UTC](https://forum.mattermost.com/t/dont-start-mattermost-service/12202/2 "2021-09-16T09:07:08Z")

</div>

it could be permissions.

did you follow the install guide ?

[https://docs.mattermost.com/guides/administrator.html#installing-mattermost](https://docs.mattermost.com/guides/administrator.html#installing-mattermost)

---

<div class="post-metadata">

**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\
**Post date:** [September 20, 2021, 11:32pm UTC](https://forum.mattermost.com/t/dont-start-mattermost-service/12202/3 "2021-09-20T23:32:59Z")

</div>

Hello, @vladislavklopota

On top of @Gavin’s suggestion, can you please share the output of the following command:

```auto
ls -lAh /opt/mattermost

```

```auto
ls -lAh /opt/mattermost/bin

```

Also, please share the content of your `mattermost.service`. Depending on where you set it up, it should be in `/lib/systemd/system/mattermost.service` in general.

```auto
cat /lib/systemd/system/mattermost.service

```

Let us know how it goes for you.