# Error processing request to CWS

**URL:** <https://forum.mattermost.com/t/error-processing-request-to-cws/17826>\
**Category:** Troubleshooting\
**Created:** [January 26, 2024, 10:31am UTC](https://forum.mattermost.com/t/error-processing-request-to-cws/17826 "2024-01-26T10:31:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Roger](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Roger](https://forum.mattermost.com/u/Roger)\
**Post date:** [January 26, 2024, 10:31am UTC](https://forum.mattermost.com/t/error-processing-request-to-cws/17826/1 "2024-01-26T10:31:29Z")

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Hi Mattermost friends,

I’ve in the logfiles of Mattermost error messages, but I don’t understand these messages.

“caller”: “web/context.go:117”,  
“err\_where”: “Api4.getSelfHostedProducts”,  
“error”: “Api4.getSelfHostedProducts: Error processing request to CWS., Get "[https://customers.mattermost.com/api/v1/products?family=on-prem\](https://customers.mattermost.com/api/v1/products?family=on-prem%5C)”: dial tcp: lookup [customers.mattermost.com](http://customers.mattermost.com) on 10.35.8.59:53: no such host",  
“http\_code”: 500,  
“ip\_addr”: “127.0.0.1”,  
“level”: “error”,  
“method”: “GET”,  
“msg”: “Error processing request to CWS.”,  
“path”: “/api/v4/cloud/products/selfhosted”,  
“request\_id”: “7js8pxaf6bno5pjsxar5rarcnc”,  
“timestamp”: “2024-01-26 11:23:22.859 +01:00”,  
“user\_id”: “gmagu9r4iirkzf67afh7mpsedw”

My mattermost server don’t have internet connection, MM version is V8.1.6 under RHEL 8.8. What can I do ?

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<div class="post-metadata">

**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [January 26, 2024, 2:53pm UTC](https://forum.mattermost.com/t/error-processing-request-to-cws/17826/2 "2024-01-26T14:53:48Z")

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It looks like 10.35.8.59 is your DNS server saying, “I cannot resolve [customers.mattermost.com](http://customers.mattermost.com)” It’s trying to communicate to us about licensing. I’m not sure if there’s a way to disable that. You can disable telemetry: [Telemetry — Mattermost documentation](https://docs.mattermost.com/manage/telemetry.html#opt-out)

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**Author:** ![Roger](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Roger](https://forum.mattermost.com/u/Roger)\
**Post date:** [January 26, 2024, 3:37pm UTC](https://forum.mattermost.com/t/error-processing-request-to-cws/17826/3 "2024-01-26T15:37:06Z")

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Hi John,  
Thank you very much for interpreting the message. I just thought I’d configured something wrong. It’s all working, so I’m going to look at the telemetry settings. 🙂  
Cheers Roger