# Error video call **URL:** \ **Category:** Troubleshooting\ **Created:** [February 6, 2017, 11:58am UTC](https://forum.mattermost.com/t/error-video-call/2860 "2017-02-06T11:58:19Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vlad](https://avatars.discourse-cdn.com/v4/letter/v/3bc359/32.png) [@vlad](https://forum.mattermost.com/u/vlad)\ **Post date:** [February 6, 2017, 11:58am UTC](https://forum.mattermost.com/t/error-video-call/2860/1 "2017-02-06T11:58:20Z")
Installed and configured mattermost team edition ver. 3.6.2 (OS Ubuntu 16.04 LTS), the database on POSTGRESQL. Downloaded docker [Docker](https://hub.docker.com/r/mattermost/webrtc/). Do I need to initially install the janus server? Pointed the settings in the docker, the admin console. When you try to call says “Problem connecting to a video call”. What’s the problem? If you click on the link [https://ip:7089/admin](https://ip:7089/admin) {“Janus”:“error”,“error”:{“code”:454,“cause”:“the request payload is missing.”}} ---
**Author:** ![elias](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@elias](https://forum.mattermost.com/u/elias)\ **Post date:** [February 9, 2017, 8:00pm UTC](https://forum.mattermost.com/t/error-video-call/2860/2 "2017-02-09T20:00:01Z")
Could you please share you’re mattermost webrtc config? Just be sure to blur the address if you like ---
**Author:** ![rahul](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@rahul](https://forum.mattermost.com/u/rahul)\ **Post date:** [March 28, 2017, 9:45am UTC](https://forum.mattermost.com/t/error-video-call/2860/3 "2017-03-28T09:45:07Z")
1. Same issue we are getting as well ![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex020/uploads/mattermost/original/2X/2/2eb152dbf332d9bc72441552180ab6753f9a8b25.png) Can you please check and suggest? ---
**Author:** ![elias](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@elias](https://forum.mattermost.com/u/elias)\ **Post date:** [March 28, 2017, 11:38am UTC](https://forum.mattermost.com/t/error-video-call/2860/4 "2017-03-28T11:38:41Z")
Hi guys as your using an IP address within a HTTPS protocol can we make sure that the **Enable Insecure Outgoing Connections** is enabled? ![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex020/uploads/mattermost/original/2X/d/dda6de9db0bc41b1fba920726df5660daf20aa80.png) also I would recommend to change the janus password ---
**Author:** ![rahul](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@rahul](https://forum.mattermost.com/u/rahul)\ **Post date:** [March 28, 2017, 11:53am UTC](https://forum.mattermost.com/t/error-video-call/2860/5 "2017-03-28T11:53:11Z")
Hello, Hi guys as your using an IP address within a HTTPS protocol can we make sure that the Enable Insecure Outgoing Connections is enabled? Already Done. also I would recommend to change the janus password Where and how? ---
**Author:** ![rahul](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@rahul](https://forum.mattermost.com/u/rahul)\ **Post date:** [March 29, 2017, 4:00pm UTC](https://forum.mattermost.com/t/error-video-call/2860/6 "2017-03-29T16:00:39Z")
Hello Elias, Any update on this? waiting to test this feature properly ---
**Author:** ![elias](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@elias](https://forum.mattermost.com/u/elias)\ **Post date:** [March 31, 2017, 11:54am UTC](https://forum.mattermost.com/t/error-video-call/2860/7 "2017-03-31T11:54:10Z")
Rahul The change for the janus admin password would be in the janus config file. May I ask you, are you running the janus server provided with the mattermost-docker image container? Did you roll you’re own? What do you get in the janus logs when trying to establish a call? What do you get in the javascript console? ---
**Author:** ![nikhils09ece](https://avatars.discourse-cdn.com/v4/letter/n/8491ac/32.png) [@nikhils09ece](https://forum.mattermost.com/u/nikhils09ece)\ **Post date:** [April 4, 2017, 8:39am UTC](https://forum.mattermost.com/t/error-video-call/2860/8 "2017-04-04T08:39:37Z")
Hello Please find the answers We are using docker provided by janus. Rahul The change for the janus admin password would be in the janus config file. We have set the password in System Console -\> Integrations -\> WebRTC (Beta) Gateway Admin Secret: janusoverlord May I ask you, are you running the janus server provided with the mattermost-docker image container? Did you roll you’re own? i am using the janus server provided with the mattermost-docker image container What do you get in the janus logs when trying to establish a call? [2017/03/27 17:50:41 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=nosaq9bh5p83idd853gsy3x7qe uid=w47fa6ug5jnh9njnjzgb6xq1ro ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post [https://52.221.123.14:7089/admin:](https://52.221.123.14:7089/admin:) dial tcp 52.221.123.14:7089: getsockopt: connection timed out] [2017/03/27 18:05:51 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=sc4rm6xaejfzxyxmzx3o1x4idr uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post [https://dockerhost:7089/admin:](https://dockerhost:7089/admin:) dial tcp: lookup dockerhost on 172.31.0.2:53: no such host] [2017/03/27 18:13:43 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=qat41bcrcjntdxnr1x47akruhc uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post [http://52.221.123.14:7089/admin:](http://52.221.123.14:7089/admin:) EOF] [2017/03/27 18:20:14 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=91kegugy17y5ppatz9pmnhhwry uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post [https://most.c64f.com:7089/admin:](https://most.c64f.com:7089/admin:) dial tcp 104.24.114.11:7089: getsockopt: connection timed out] [2017/03/27 18:20:14 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=4y35s3iyybfstezkca8nr4aiae uid=w47fa6ug5jnh9njnjzgb6xq1ro ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post [https://most.c64f.com:7089/admin:](https://most.c64f.com:7089/admin:) dial tcp 104.24.115.11:7089: getsockopt: connection timed out] What do you get in the javascript console? screenshot added ![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex020/uploads/mattermost/original/2X/9/9e536bcca7ba3f0091f64c07f3b56b8850040585.png) ---
**Author:** ![elias](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@elias](https://forum.mattermost.com/u/elias)\ **Post date:** [April 18, 2017, 11:08am UTC](https://forum.mattermost.com/t/error-video-call/2860/9 "2017-04-18T11:08:21Z")
Sounds to me that your issue is that you cannot connect to the box, make sure you can open the janus admin address in a browser regardless of the response ---
**Author:** ![wangzy](https://avatars.discourse-cdn.com/v4/letter/w/ea5d25/32.png) [@wangzy](https://forum.mattermost.com/u/wangzy)\ **Post date:** [September 11, 2018, 12:03pm UTC](https://forum.mattermost.com/t/error-video-call/2860/10 "2018-09-11T12:03:31Z")
I have the same problem, Though the audio is ok, we can hear each other, the video is not. I see a lot of ‘Getting a lot of NACKs (slow downlink) for video’ in janus log, but I don’t know how to solve this. Can you help me?