# Failed to Start mattermost.service **URL:** https://forum.mattermost.com/t/failed-to-start-mattermost-service/18609 **Category:** Uncategorized **Created:** [May 15, 2024, 5:59am UTC](https://forum.mattermost.com/t/failed-to-start-mattermost-service/18609 "2024-05-15T05:59:22Z") **Posts on this page:** 1 **Page:** 1
### Author: ![Nareshkumarh](https://avatars.discourse-cdn.com/v4/letter/n/c37758/32.png) [@Nareshkumarh](https://forum.mattermost.com/u/Nareshkumarh) #### Post date: [May 15, 2024, 5:59am UTC](https://forum.mattermost.com/t/failed-to-start-mattermost-service/18609/1 "2024-05-15T05:59:22Z")
Can anyone help on this? May 15 05:50:20 ip-172-31-0-242 systemd[1]: mattermost.service: Failed with result ‘exit-code’. ░░ Subject: Unit failed ░░ Defined-By: systemd ░░ Support: [http://www.ubuntu.com/support](http://www.ubuntu.com/support) ░░ ░░ The unit mattermost.service has entered the ‘failed’ state with result ‘exit-code’. May 15 05:50:20 ip-172-31-0-242 systemd[1]: Failed to start Mattermost. May 15 05:50:20 ip-172-31-0-242 systemd[1]: mattermost.service: Failed with result ‘exit-code’. ░░ Subject: Unit failed ░░ Defined-By: systemd ░░ Support: [Enterprise open source support | Ubuntu](http://www.ubuntu.com/support) ░░ ░░ The unit mattermost.service has entered the ‘failed’ state with result ‘exit-code’. May 15 05:50:20 ip-172-31-0-242 systemd[1]: Failed to start Mattermost. ░░ Subject: A start job for unit mattermost.service has failed ░░ Defined-By: systemd ░░ Support: [http://www.ubuntu.com/support](http://www.ubuntu.com/support) ░░ ░░ A start job for unit mattermost.service has finished with a failure. ░░ ░░ The job identifier is 9843 and the job result is failed. May 15 05:50:30 ip-172-31-0-242 systemd[1]: mattermost.service: Scheduled restart job, restart counter is at 90. ░░ Subject: Automatic restarting of a unit has been scheduled ░░ Defined-By: systemd ░░ Support: [http://www.ubuntu.com/support](http://www.ubuntu.com/support) ░░ ░░ Automatic restarting of the unit mattermost.service has been scheduled, as the result for ░░ the configured Restart= setting for the unit. May 15 05:50:30 ip-172-31-0-242 systemd[1]: Stopped Mattermost. ░░ Subject: A stop job for unit mattermost.service has finished ░░ Defined-By: systemd ░░ Support: [http://www.ubuntu.com/support](http://www.ubuntu.com/support) ░░ ░░ A stop job for unit mattermost.service has finished. ░░ ░░ The job identifier is 9926 and the job result is done. May 15 05:50:30 ip-172-31-0-242 systemd[1]: Starting Mattermost… ░░ Subject: A start job for unit mattermost.service has begun execution ░░ Defined-By: systemd ░░ Support: [Enterprise open source support | Ubuntu](http://www.ubuntu.com/support) ░░ ░░ A start job for unit mattermost.service has begun execution. ░░ ░░ The job identifier is 9926. May 15 05:50:30 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:30.622 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:"platform/service.\> May 15 05:50:30 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:30.623 Z”,“level”:“info”,“msg”:“Pinging SQL”,“caller”:“sql/sql\_utils.go:67”,“database”\> May 15 05:50:30 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:30.634 Z”,“level”:“error”,“msg”:“Failed to ping DB”,“caller”:“sql/sql\_utils.go:75”,"da\> May 15 05:50:40 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:40.635 Z”,“level”:“info”,“msg”:“Pinging SQL”,“caller”:“sql/sql\_utils.go:67”,“database”\> May 15 05:50:40 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:40.643 Z”,“level”:“error”,“msg”:“Failed to ping DB”,“caller”:“sql/sql\_utils.go:75”,"da\> May 15 05:50:50 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:50.644 Z”,“level”:“info”,“msg”:“Pinging SQL”,“caller”:“sql/sql\_utils.go:67”,“database”\> May 15 05:50:50 ip-172-31-0-242 mattermost[15542]: {“timestamp”:“2024-05-15 05:50:50.653 Z”,“level”:“error”,“msg”:“Failed to ping DB”,“caller”:“sql/sql\_utils.go:75”,"da\> lines 2127-2170/2170 (END)