# File preview/download mobile app Android

**URL:** <https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986>\
**Category:** Mobile Apps\
**Created:** [February 18, 2022, 12:05am UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986 "2022-02-18T00:05:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![nwarner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/nwarner/32/5390_2.png) [@nwarner](https://forum.mattermost.com/u/nwarner)\
**Post date:** [February 18, 2022, 12:05am UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/1 "2022-02-18T00:05:21Z")

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**Summary**  
Hello, having issues opening docx and pdf (only two formats tested) on certain android devices. Tried a total of 4 devices. Two devices on Android 11, one device Android 12, and one device on android 7. The android 7 device functions fine as do iPhone devices.

**Steps to reproduce**  
Open documents from android devices within mattermost mobile app.

App: 1.49.0 (Build 3000385)  
Server: 5.38.2

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [February 18, 2022, 2:12pm UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/2 "2022-02-18T14:12:29Z")

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What error do you see when the issue occurs?

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**Author:** ![nwarner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/nwarner/32/5390_2.png) [@nwarner](https://forum.mattermost.com/u/nwarner)\
**Post date:** [February 18, 2022, 3:20pm UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/3 "2022-02-18T15:20:10Z")

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Hi, no real errors. Just redirects to the play store wanting to download a pdf reader. Happens on multiple devices. Even with pdf readers installed.

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [February 18, 2022, 5:17pm UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/4 "2022-02-18T17:17:28Z")

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Opened a ticket: [[MM-41968] - Mattermost](https://mattermost.atlassian.net/browse/MM-41968).

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**Author:** ![tcn42](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@tcn42](https://forum.mattermost.com/u/tcn42)\
**Post date:** [February 20, 2022, 11:17am UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/5 "2022-02-20T11:17:11Z")

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Same thing is happening for me, Galaxy S10 running Android 12.

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [February 23, 2022, 9:56pm UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/6 "2022-02-23T21:56:17Z")

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We have released a v1.49.1 dot release to fix this issue - should be available in the app stores within 1 or 2 days.

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**Author:** ![nwarner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/nwarner/32/5390_2.png) [@nwarner](https://forum.mattermost.com/u/nwarner)\
**Post date:** [February 23, 2022, 10:07pm UTC](https://forum.mattermost.com/t/file-preview-download-mobile-app-android/12986/7 "2022-02-23T22:07:28Z")

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Thank you. Already downloaded v 1.49.1 and it’s functioning as advertised. Thanks for the support.