# File storage access is faulty **URL:** \ **Category:** Troubleshooting\ **Created:** [September 5, 2024, 8:38am UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497 "2024-09-05T08:38:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![NDI](https://avatars.discourse-cdn.com/v4/letter/n/ee7513/32.png) [@NDI](https://forum.mattermost.com/u/NDI)\ **Post date:** [September 5, 2024, 8:38am UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/1 "2024-09-05T08:38:54Z")
For feature requests, please see: [https://mattermost.com/suggestions/](https://mattermost.com/suggestions/). For troubleshooting questions, please post in the following format: **Summary** Issue in one concise sentence File storage access is faulty **Steps to reproduce** How can we reproduce the issue (what version are you using?) Ubuntu 24.04.1 LTS **Expected behavior** Describe your issue in detail Please see screenshot below **Observed behavior** What did you see happen? Please include relevant error messages and/or screenshots. ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/9/90a2ef299009c74125b122fbc487126d0b0292db.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/3/34c68d853a0a5d639e872f00d51837907c686b63.png) ---
**Author:** ![NDI](https://avatars.discourse-cdn.com/v4/letter/n/ee7513/32.png) [@NDI](https://forum.mattermost.com/u/NDI)\ **Post date:** [September 5, 2024, 8:53am UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/2 "2024-09-05T08:53:25Z")
By the way, how do I configure mattermost to store data in another drive that is on the server? ---
**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\ **Post date:** [September 5, 2024, 4:54pm UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/3 "2024-09-05T16:54:19Z")
You’re running with docker, aren’t you? 🙂 Check [Environment variables - Mattermost documentation](https://docs.mattermost.com/configure/environment-variables.html) ---
**Author:** ![NDI](https://avatars.discourse-cdn.com/v4/letter/n/ee7513/32.png) [@NDI](https://forum.mattermost.com/u/NDI)\ **Post date:** [September 6, 2024, 2:49am UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/4 "2024-09-06T02:49:22Z")
Deployed using the omnibus solution. It seems that /var/opt/mattermost/data cannot be accessed due to access right. I’ve changed the Local Storage Directory to ./data and it worked. However, I ultimately want to have the data stored on a RAID storage on the server, which is not the drive which the system and mattermost is installed. Can anyone provide instruction on how to do that? Thank you ---
**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\ **Post date:** [September 6, 2024, 5:24pm UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/5 "2024-09-06T17:24:08Z")
Usually, /opt/mattermost/data is where binary objects get stored. You can make that a mountpoint to a NAS or filer or NFS mount or ??? Also: [File storage system - Mattermost documentation](https://docs.mattermost.com/configure/file-storage-configuration-settings.html) might help ---
**Author:** ![r1ch](https://avatars.discourse-cdn.com/v4/letter/r/e47774/32.png) [@r1ch](https://forum.mattermost.com/u/r1ch)\ **Post date:** [March 6, 2025, 12:11pm UTC](https://forum.mattermost.com/t/file-storage-access-is-faulty/19497/6 "2025-03-06T12:11:18Z")
I bumped into this same issue with a fresh install using the omnibus installer / 24.04.2 LTS I also observed /var/opt/mattermost being owned by root:root. In case anyone else finds this post, changing ownership to mattermost:mattermost resolved the issue for me. chown -R mattermost:mattermost /var/opt/mattermost