# Forced new login after connection loss

**URL:** <https://forum.mattermost.com/t/forced-new-login-after-connection-loss/5100>\
**Category:** Mobile Apps\
**Created:** [June 7, 2018, 2:05pm UTC](https://forum.mattermost.com/t/forced-new-login-after-connection-loss/5100 "2018-06-07T14:05:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![VincentVegas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vincentvegas/32/5103_2.png) [@VincentVegas](https://forum.mattermost.com/u/VincentVegas)\
**Post date:** [June 7, 2018, 2:05pm UTC](https://forum.mattermost.com/t/forced-new-login-after-connection-loss/5100/1 "2018-06-07T14:05:59Z")

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If the data connection at the Android client fails, this is not reported. So it can happen that you are not reachable for a long time without noticing it.  
After the connection is established again, you have to log in again incl. password. This is very frustrating during a car journey.  
Is it normal behavior to have to log in again?

Regards  
Thomas

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [June 8, 2018, 2:54pm UTC](https://forum.mattermost.com/t/forced-new-login-after-connection-loss/5100/2 "2018-06-08T14:54:32Z")

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Hi @VincentVegas!

Thank you for reaching out.

To give you the best help we can, could you review [this web page](https://docs.mattermost.com/process/support.html#general-questions-for-any-issues) and send us the relevant logs, config files, etc. which will help us further troubleshoot the issue?

Let me know any questions!