# Getting started with AWS Elastic beanstalk (Unable to connect)

**URL:** <https://forum.mattermost.com/t/getting-started-with-aws-elastic-beanstalk-unable-to-connect/5643>\
**Category:** Troubleshooting\
**Created:** [August 30, 2018, 2:59am UTC](https://forum.mattermost.com/t/getting-started-with-aws-elastic-beanstalk-unable-to-connect/5643 "2018-08-30T02:59:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![shmowell](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@shmowell](https://forum.mattermost.com/u/shmowell)\
**Post date:** [August 30, 2018, 2:59am UTC](https://forum.mattermost.com/t/getting-started-with-aws-elastic-beanstalk-unable-to-connect/5643/1 "2018-08-30T02:59:20Z")

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Hello,

I’m new to a lot of this and would like to thank you for your patience / help in advance. I followed the guide on AWS Elastic beanstalk installation here: [https://docs.mattermost.com/install/docker-ebs.html](https://docs.mattermost.com/install/docker-ebs.html)

Everything is running, health is OK, but when I click on my url it should “navigate you to the Mattermost signup page” and I just get a Unable to Connect instead. Any direction on where I am messing up?

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [August 30, 2018, 2:57pm UTC](https://forum.mattermost.com/t/getting-started-with-aws-elastic-beanstalk-unable-to-connect/5643/2 "2018-08-30T14:57:29Z")

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Hi @shmowell! Thanks for reaching out.

Can you help review [this web page](https://docs.mattermost.com/process/support.html#general-questions-for-any-issues) and send us the relevant environment details, logs, config files, etc. - this will help us further diagnose the issue.