# I enabled welcomebot but slash-command /welcomebot is not recognized? **URL:** \ **Category:** Troubleshooting\ **Created:** [June 26, 2020, 4:23am UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019 "2020-06-26T04:23:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![djangofan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/djangofan/32/3650_2.png) [@djangofan](https://forum.mattermost.com/u/djangofan)\ **Post date:** [June 26, 2020, 4:23am UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/1 "2020-06-26T04:23:59Z")
I enabled welcomebot but slash-command /welcomebot is not recognized? I followed the instructions and I think i got it right. Any idea what might be wrong? > ``` > root@mattermost-ubuntu-s01:/opt/mattermost/logs# cat mattermost.log | grep welcome > {"level":"error","ts":1592258061.4331543,"caller":"app/user.go:175","msg":"Failed to send welcome email on create user from signup","error":"SendWelcomeEmail: Failed to send welcome email successfully, SendMail: Failed to open connection, dial tcp 127.0.0.1:10025: connect: connection refused"} > {"level":"warn","ts":1592264538.905176,"caller":"plugin/hclog_adapter.go:51","msg":"error closing client during Kill","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"errconnection is shut down"} > {"level":"warn","ts":1592264538.9054086,"caller":"plugin/hclog_adapter.go:53","msg":"plugin failed to exit gracefully","plugin_id":"com.mattermost.welcomebot"} > {"level":"error","ts":1592266790.84472,"caller":"app/user.go:175","msg":"Failed to send welcome email on create user from signup","error":"SendWelcomeEmail: Failed to send welcome email successfully, SendMail: Failed to open TLS connection, tls: first record does not look like a TLS handshake"} > {"level":"warn","ts":1592267438.4809303,"caller":"plugin/hclog_adapter.go:51","msg":"error closing client during Kill","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"errunexpected EOF"} > {"level":"warn","ts":1592267438.4812362,"caller":"plugin/hclog_adapter.go:53","msg":"plugin failed to exit gracefully","plugin_id":"com.mattermost.welcomebot"} > {"level":"warn","ts":1592612590.3872843,"caller":"plugin/hclog_adapter.go:51","msg":"error closing client during Kill","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"errconnection is shut down"} > {"level":"warn","ts":1592612590.3874576,"caller":"plugin/hclog_adapter.go:53","msg":"plugin failed to exit gracefully","plugin_id":"com.mattermost.welcomebot"} > {"level":"error","ts":1592615145.5620985,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615249.6326952,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615431.0554059,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615544.6616657,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615619.1825342,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615653.8031876,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615687.568547,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615951.2700062,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592615974.505366,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"error","ts":1592616991.4715958,"caller":"mlog/log.go:174","msg":"RPC call OnConfigurationChange to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} > {"level":"warn","ts":1593144706.433013,"caller":"plugin/hclog_adapter.go:51","msg":"error closing client during Kill","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"errconnection is shut down"} > {"level":"warn","ts":1593144706.4332168,"caller":"plugin/hclog_adapter.go:53","msg":"plugin failed to exit gracefully","plugin_id":"com.mattermost.welcomebot"} > > ``` ---
**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\ **Post date:** [June 26, 2020, 5:11pm UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/2 "2020-06-26T17:11:30Z")
I found this issue in the Github repo: [https://github.com/mattermost/mattermost-plugin-welcomebot/issues/46](https://github.com/mattermost/mattermost-plugin-welcomebot/issues/46) ---
**Author:** ![Hanzei](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/hanzei/32/2139_2.png) [@Hanzei](https://forum.mattermost.com/u/Hanzei)\ **Post date:** [June 26, 2020, 7:28pm UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/3 "2020-06-26T19:28:46Z")
@djangofan Could you please set your log level to debbug and see if you see new messages? Could you also please `grep` for the word `panic`? ---
**Author:** ![djangofan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/djangofan/32/3650_2.png) [@djangofan](https://forum.mattermost.com/u/djangofan)\ **Post date:** [June 28, 2020, 2:44am UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/4 "2020-06-28T02:44:37Z")
I tried again. **I might give up on it.** I enabled debug and didn’t find the word “panic” in the log anywhere. This seems to be the most significant think in the log that I see. ``` {"level":"error","ts":1593277698.037531,"caller":"mlog/log.go:174","msg":"RPC call UserHasJoinedTeam to plugin failed.","plugin_id":"com.mattermost.welcomebot","error":"connection is shut down"} {"level":"debug","ts":1593311940.6222744,"caller":"plugin/hclog_adapter.go:33","msg":"plugin process exited","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"pathplugins/com.mattermost.welcomebot/server/dist/plugin-linux-amd64pid27224errorsignal: terminated"} {"level":"warn","ts":1593311940.6285026,"caller":"plugin/hclog_adapter.go:51","msg":"error closing client during Kill","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"errconnection is shut down"} {"level":"warn","ts":1593311940.6294734,"caller":"plugin/hclog_adapter.go:53","msg":"plugin failed to exit gracefully","plugin_id":"com.mattermost.welcomebot"} ``` ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [June 29, 2020, 4:22am UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/5 "2020-06-29T04:22:27Z")
Hello, @djangofan Just giving a detailed log entry when the welcome bot is installed and enabled on my end: # Environment - Mattermost Server 5.24.1 - Welcome Bot version [1.2.0](https://github.com/mattermost/mattermost-plugin-welcomebot/releases/tag/v1.2.0) # Installation After downloading the `.tar.gz` from the link above, I uploaded the plugin and enabled it: ```auto {"level":"debug","ts":1593403843.955797,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/plugins/com.mattermost.welcomebot/enable","request_id":"6ycacp3wobn89n1gqfepe4jg3c"} {"level":"debug","ts":1593403844.0163794,"caller":"jobs/schedulers.go:190","msg":"Schedulers received config change."} {"level":"info","ts":1593403844.0195749,"caller":"bleveengine/bleve.go:267","msg":"UpdateConf Bleve"} {"level":"debug","ts":1593403844.0504105,"caller":"jobs/schedulers.go:190","msg":"Schedulers received config change."} {"level":"debug","ts":1593403844.0672886,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"EnterpriseLdapSync","next_runtime":"2020-06-29 04:15:01 +0000 UTC"} {"level":"debug","ts":1593403844.0696473,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"MigrationsScheduler","next_runtime":""} {"level":"debug","ts":1593403844.0717778,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"PluginsScheduler","next_runtime":"2020-06-30 04:10:44.071767736 +0000 UTC m=+86743.862136510"} {"level":"debug","ts":1593403844.074071,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.0748734,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.0777774,"caller":"plugin/hclog_adapter.go:51","msg":"starting plugin","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"pathplugins/com.mattermost.welcomebot/server/dist/plugin-linux-amd64args[plugins/com.mattermost.welcomebot/server/dist/plugin-linux-amd64]"} {"level":"debug","ts":1593403844.0818527,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"EnterpriseLdapSync","next_runtime":"2020-06-29 04:15:01 +0000 UTC"} {"level":"debug","ts":1593403844.0832036,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"MigrationsScheduler","next_runtime":""} {"level":"debug","ts":1593403844.0845537,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"PluginsScheduler","next_runtime":"2020-06-30 04:10:44.084543102 +0000 UTC m=+86743.874911889"} {"level":"debug","ts":1593403844.085337,"caller":"plugin/hclog_adapter.go:51","msg":"plugin started","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"pathplugins/com.mattermost.welcomebot/server/dist/plugin-linux-amd64pid16858"} {"level":"debug","ts":1593403844.0868704,"caller":"plugin/hclog_adapter.go:51","msg":"waiting for RPC address","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"pathplugins/com.mattermost.welcomebot/server/dist/plugin-linux-amd64"} {"level":"debug","ts":1593403844.1401157,"caller":"plugin/hclog_adapter.go:51","msg":"plugin address","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"address/tmp/plugin937273276networkunixtimestamp2020-06-29T04:10:44.139Z"} {"level":"debug","ts":1593403844.141108,"caller":"plugin/hclog_adapter.go:51","msg":"using plugin","plugin_id":"com.mattermost.welcomebot","wrapped_extras":"version1"} {"level":"debug","ts":1593403844.1911871,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.1990023,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.1995862,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.2016785,"caller":"jobs/workers.go:117","msg":"Workers received config change."} {"level":"debug","ts":1593403844.2024438,"caller":"jobs/schedulers.go:190","msg":"Schedulers received config change."} {"level":"info","ts":1593403844.2031355,"caller":"bleveengine/bleve.go:267","msg":"UpdateConf Bleve"} {"level":"debug","ts":1593403844.2048848,"caller":"jobs/schedulers.go:190","msg":"Schedulers received config change."} {"level":"debug","ts":1593403844.2067904,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"EnterpriseLdapSync","next_runtime":"2020-06-29 04:15:01 +0000 UTC"} {"level":"debug","ts":1593403844.2081404,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"MigrationsScheduler","next_runtime":""} {"level":"debug","ts":1593403844.2095845,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"PluginsScheduler","next_runtime":"2020-06-30 04:10:44.209577179 +0000 UTC m=+86743.999945926"} {"level":"debug","ts":1593403844.2130845,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"EnterpriseLdapSync","next_runtime":"2020-06-29 04:15:01 +0000 UTC"} {"level":"debug","ts":1593403844.2145522,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"MigrationsScheduler","next_runtime":""} {"level":"debug","ts":1593403844.215832,"caller":"jobs/schedulers.go:172","msg":"Next run time for scheduler","scheduler_name":"PluginsScheduler","next_runtime":"2020-06-30 04:10:44.215815153 +0000 UTC m=+86744.006183906"} ``` Once that was completed, I navigated to the **Off-Topic** channel and ran the `/welcomebot` command: ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/3/3abfa317413b1f353fb0820ad74ead37e33619e2.png) ```auto {"level":"debug","ts":1593403925.5090015,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/channels/members/me/view","request_id":"b4ne9ggip7bed87gt98r5phu3r"} {"level":"debug","ts":1593403928.4940076,"caller":"wsapi/websocket_handler.go:25","msg":"Websocket request","action":"user_typing"} {"level":"debug","ts":1593403928.5007493,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/commands/execute","request_id":"p8z4e51dxjyptnr7w9fkdf9auc"} {"level":"debug","ts":1593403928.5260136,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/users/ids","request_id":"qdmiq4s4k7fi3bi5pb7usj45cy"} {"level":"debug","ts":1593403928.5281062,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/users/status/ids","request_id":"c649wos6bpdp7pqqf8x96ztiko"} {"level":"debug","ts":1593403928.5296288,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"GET","url":"/api/v4/channels/ujbqthqhytdzpcd1dbds43cgzh/members/me","request_id":"xobiggbpp3yh5gs88ok3kbkh5o"} {"level":"debug","ts":1593403928.542537,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/channels/members/me/view","request_id":"1m8sp77c87rwbmzyqsmsa1jrfa"} {"level":"debug","ts":1593403928.5695207,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/users/ids","request_id":"1zk9dcjkubbfbpheukdh5xs7nr"} {"level":"debug","ts":1593403928.57079,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/users/status/ids","request_id":"niywgju6hbfoznbnw8tsgs5azr"} {"level":"debug","ts":1593403928.6051855,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"GET","url":"/api/v4/users/t84k9m5w97f1tcoqpdt3zqdbqw/image","request_id":"anuigdk39inmj8rejnguudyi6y"} {"level":"debug","ts":1593403929.1048503,"caller":"web/handlers.go:89","msg":"Received HTTP request","method":"POST","url":"/api/v4/channels/members/me/view","request_id":"7yhsaeyrxbg58x6skq8op1gssa"} ``` # Finding You can see from the second snippet of the log that the `/welcomebot` command does not show any entries in the `mattermost.log` even with the DEBUG File Log Level enabled. Hence, the reason why we were unable to trace for any specific errors there. # Moving Forward - Can you share which version of Mattermost Server and Welcome Bot did you have installed on your end? - Can you provide the screen shot of what you are seeing on the UI? - Since the error shows that the connection is shutdown, do you notice anything in the developer tools when you ran the command on the desktop / web app? ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/c/c94635f16df7aee4bf363d3a3c5bb93aada0f780.png) - Does it happen to other bots / when you run other slash commands too? ---
**Author:** ![jfrerich](https://avatars.discourse-cdn.com/v4/letter/j/bc8723/32.png) [@jfrerich](https://forum.mattermost.com/u/jfrerich)\ **Post date:** [July 15, 2020, 7:37pm UTC](https://forum.mattermost.com/t/i-enabled-welcomebot-but-slash-command-welcomebot-is-not-recognized/10019/6 "2020-07-15T19:37:21Z")
Hi @djangofan. I am one of the codeowners for this plugin. Would you mind running through the feedback form @ahmaddanial? Specifically, I am also interested in the version of the plugin and server versions!