# Images not working at all

**URL:** <https://forum.mattermost.com/t/images-not-working-at-all/15924>\
**Category:** Troubleshooting\
**Created:** [May 16, 2023, 12:19pm UTC](https://forum.mattermost.com/t/images-not-working-at-all/15924 "2023-05-16T12:19:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![simx11](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/simx11/32/6789_2.png) [@simx11](https://forum.mattermost.com/u/simx11)\
**Post date:** [May 16, 2023, 12:19pm UTC](https://forum.mattermost.com/t/images-not-working-at-all/15924/1 "2023-05-16T12:19:00Z")

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Hey,

I installed Mattermost on an Ubuntu instance using Omnibus and images are not working at all. I cannot upload a profile picture (Error: “Couldn’t upload profile image”) and sending images in chats also does not work. I tried all of the solutions I could find in the forums such as `chown -R mattermost: /opt/mattermost` and nothing worked.

I don’t know if this connected but the Playbook option is also missing and I thought this is part of the standard installation.

I also ran apt update and upgrade so the version should be the newest one.

I am out of ideas, please help. Thanks!

Edit: I just wanted to mention that I am a beginner, I am not sure if this could be a problem with the ports I opened/didn’t open?

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**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\
**Post date:** [May 20, 2023, 9:55am UTC](https://forum.mattermost.com/t/images-not-working-at-all/15924/2 "2023-05-20T09:55:55Z")

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Hi @simx11 and welcome to the Mattermost forums!

Sorry for my late reply here, I was busy the last few weeks - as discussed on the community server, we do not know what was wrong with your setup, but after you reinstalled it, the images are now working, so I’m closing this topic.