# Incomplete "Report a Problem" action in mobile

**URL:** <https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982>\
**Category:** Potential Broken Windows\
**Created:** [October 22, 2024, 12:46pm UTC](https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982 "2024-10-22T12:46:29Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![it33\_mattermost](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/it33_mattermost/32/6971_2.png) [@it33\_mattermost](https://forum.mattermost.com/u/it33_mattermost)\
**Post date:** [October 22, 2024, 12:46pm UTC](https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982/1 "2024-10-22T12:46:29Z")

</div>

Expected:

- Profile \> Settings \> “Report a Problem” link in mobile should have a clear path to report a problem with the mobile app, such as a crash or other issue. This with Mattermost Enterprise SKU with paid support.

Observed:

- Clicking on “Report a Problem” opens an email template with some attachments, but doesn’t indicate where I should send the email.

“Report a Problem” creates a payload to send to support, but gives no indication of how to send it, see image of email received after sending the payload to myself:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/0/0864106c5482d1c695f6f967e9e6e05eddc4b07c.png)

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<div class="post-metadata">

**Author:** ![matthewbirtch](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/matthewbirtch/32/9388_2.png) [@matthewbirtch](https://forum.mattermost.com/u/matthewbirtch)\
**Post date:** [October 22, 2024, 2:15pm UTC](https://forum.mattermost.com/t/incomplete-report-a-problem-action-in-mobile/20982/2 "2024-10-22T14:15:20Z")

</div>

Jira ticket: [[MM-61217] - Mattermost](https://mattermost.atlassian.net/browse/MM-61217)