# iOS App Cannot Download File

**URL:** <https://forum.mattermost.com/t/ios-app-cannot-download-file/6265>\
**Category:** Mobile Apps\
**Created:** [November 30, 2018, 9:16pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265 "2018-11-30T21:16:18Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![RbDev](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/rbdev/32/1827_2.png) [@RbDev](https://forum.mattermost.com/u/RbDev)\
**Post date:** [November 30, 2018, 9:16pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/1 "2018-11-30T21:16:19Z")

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Hi all,

iOS 1.14

Files sent to MM that doesnt have a viewer in iOS app cannot be downloaded.

You see the file but touching does nothing.

In my case is a PDF file.

It is important to be able to download files, no matter what type of file it is.

It would be great if this could be implemented/fixed.

Cheers

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [November 30, 2018, 11:22pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/2 "2018-11-30T23:22:37Z")

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Hi @RbDev,

I wasn’t able to reproduce this just now, although I’m on a v1.15 beta version. Perhaps there was a bug that is now fixed for the next release.

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<div class="post-metadata">

**Author:** ![RbDev](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/rbdev/32/1827_2.png) [@RbDev](https://forum.mattermost.com/u/RbDev)\
**Post date:** [November 30, 2018, 11:28pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/3 "2018-11-30T23:28:47Z")

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ok good. I’m looking forward for the next version.

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<div class="post-metadata">

**Author:** ![RbDev](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/rbdev/32/1827_2.png) [@RbDev](https://forum.mattermost.com/u/RbDev)\
**Post date:** [December 1, 2018, 12:24am UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/4 "2018-12-01T00:24:13Z")

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I had a second look at it and it seems it does work but it hangs until the download is completed.

There is not progress bar showing the download progress therefore the user doesnt know what is happening.

Please have a second look with a larger file.

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<div class="post-metadata">

**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [December 3, 2018, 2:39pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/5 "2018-12-03T14:39:24Z")

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@RbDev, I will re-test this today for sure.

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<div class="post-metadata">

**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [December 3, 2018, 11:29pm UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/6 "2018-12-03T23:29:06Z")

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Hi @RbDev, I tested with a larger file and I’m able to see a progress bar. I’m guessing an improvement / bug fix for this has been included in v1.15.

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<div class="post-metadata">

**Author:** ![RbDev](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/rbdev/32/1827_2.png) [@RbDev](https://forum.mattermost.com/u/RbDev)\
**Post date:** [December 4, 2018, 4:16am UTC](https://forum.mattermost.com/t/ios-app-cannot-download-file/6265/7 "2018-12-04T04:16:29Z")

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Thats great news. I’m looking forward to 1.15