Jira Plugin - can customers create tasks?

Hello! We have Jira SM instance and we integrated it with Mattermost via official Jira Mattermost plugin.
Agent user can create tasks via plugin in Jira, but customer user can’t do this.
So, the queston is can user with role customer create tasks via Jira Mattermost plugin?

Maybe there is a permission issue, does this doc help Permissions - Jira Plugin?

So, technicaly, it is possible that Customer user can create tasks via Mattermost plugin?

@Hanzei Would you have more knowledge on the above question?

@mickmister
Hello! Can you help us?

You can create a JIRA ticket by clicking on the post menu button (The three dots) and clicking create Jira issue.

Thanks for answer, but you don’t understand us.
Let’s try again?
We have Jira SM instance and we integrated it with Mattermost via official Jira Mattermost plugin.
Agent user can create tasks via plugin in Jira, but customer user can’t do this.
So, the queston is can user with role customer create tasks via Jira Mattermost plugin?

No, users with a customer role can’t create tickets via the Plugin.

1 Like

Thanks for answer.
Can you add information about this to Mattermost Jira Plugin official documentation?

cc @justinegeffen on documenting this.