# Jira plugin integration problem

**URL:** <https://forum.mattermost.com/t/jira-plugin-integration-problem/8153>\
**Category:** Troubleshooting\
**Created:** [September 20, 2019, 9:30am UTC](https://forum.mattermost.com/t/jira-plugin-integration-problem/8153 "2019-09-20T09:30:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Przemek\_Boniarczyk](https://avatars.discourse-cdn.com/v4/letter/p/b5ac83/32.png) [@Przemek\_Boniarczyk](https://forum.mattermost.com/u/Przemek_Boniarczyk)\
**Post date:** [September 20, 2019, 9:30am UTC](https://forum.mattermost.com/t/jira-plugin-integration-problem/8153/1 "2019-09-20T09:30:56Z")

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#### Summary

Communication error after configuring Jira plugin

#### Steps to reproduce

Mattermost Team Edition  
Mattermost Version: 5.14.0  
Database Schema Version: 5.14.0  
Database: postgres

I have configured integration with [https://docs.mattermost.com/integrations/jira.html](https://docs.mattermost.com/integrations/jira.html)

#### Expected behavior

Notification from Jira should be delivered to specific channel

#### Observed behavior

No notification on specified Mattermost channel  
From logs:

- after  
curl -v --insecure “[https://xxxx.com/plugins/jira/api/v2/webhook?secret=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&team=look4app&channel=lm-bugs&user\_id=admin&user\_key=admin](https://xxxx.com/plugins/jira/api/v2/webhook?secret=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&team=look4app&channel=lm-bugs&user_id=admin&user_key=admin)” --data ‘{“event”:“some\_jira\_event”}’
- message:  
{“level”:“error”,“ts”:1568971388.1855874,“caller”:“mlog/sugar.go:23”,“msg”:“webhookWorker id: 17, error parsing webhook, err: No webhook event”,“plugin\_id”:“jira”}

---

<div class="post-metadata">

**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\
**Post date:** [September 22, 2019, 11:14pm UTC](https://forum.mattermost.com/t/jira-plugin-integration-problem/8153/2 "2019-09-22T23:14:44Z")

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Hello, @Przemek_Boniarczyk

Thanks for reaching out. The error that we are seeing based on the information you attached here:

```auto
{“level”:“error”,“ts”:1568971388.1855874,“caller”:“mlog/sugar.go:23”,“msg”:“webhookWorker id: 17, error parsing webhook, err: No webhook event”,“plugin_id”:“jira”}

```

I would suspect that there isn’t any webhook event tied to the integration yet. May I know if you have further configured your webhooks based on the steps listed in the [Configuration](https://github.com/mattermost/mattermost-plugin-jira#2-configuration) section in the JIRA - Mattermost Github page? If yes, can you please share some screen shots of your configuration from JIRA’s end?

---

<div class="post-metadata">

**Author:** ![joewai.tye](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@joewai.tye](https://forum.mattermost.com/u/joewai.tye)\
**Post date:** [September 23, 2019, 2:36am UTC](https://forum.mattermost.com/t/jira-plugin-integration-problem/8153/3 "2019-09-23T02:36:07Z")

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Heya @Przemek_Boniarczyk in addition to screenshots, could you also tell us what action did you perform from the Jira side that did not trigger notifications in the Mattermost channel? As not all actions will trigger such notifications