# MacOS Desktop App notifications **URL:** \ **Category:** Troubleshooting\ **Created:** [May 15, 2020, 2:36pm UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766 "2020-05-15T14:36:36Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![tomz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/tomz/32/4932_2.png) [@tomz](https://forum.mattermost.com/u/tomz)\ **Post date:** [May 15, 2020, 2:36pm UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/1 "2020-05-15T14:36:36Z")
#### Summary Notifications for new messages won’t show up on Dock icon even though set in Mattermost settings Instead they show up in the top system tray (or whatever this is called on MacOS) #### Steps to reproduce MacOS Catalina Mattermost client v. 4.4.2 #### Expected behavior With “Show red badge on Dock Icon…” set in the Mattermost settings I would expect that exactly that happens. An incoming message leads to a red badge on dock icon ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/2/286ea8f5e8b34a988a01d90bbec810c889f6b164.png) #### Observed behavior Instead all the user gets is the blue notification at the top. Because this is different from how other apps behave notifications tend to get missed by the user. ---
**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\ **Post date:** [May 19, 2020, 3:58pm UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/2 "2020-05-19T15:58:05Z")
What version of Catalina are you on? ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [May 20, 2020, 1:46am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/3 "2020-05-20T01:46:27Z")
Hello, @tomz Sharing what I am seeing on environment: ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/b/baa14203cc5a05282c673f4296852afd9b678ea7.jpeg) ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/5/561479939db8722c45abdb96d5afddf57510288b.png) In addition to the version of Catalina Mac OS asked by @amy.blais, can you also share how does the desktop notification looks like on your end? What do you mean by **blue notification** at the top and can you share the screen shot of how it looks like? ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/5/5ce212c1b6ea80d33cfb4c3a434fadec041703ae.png) ---
**Author:** ![tomz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/tomz/32/4932_2.png) [@tomz](https://forum.mattermost.com/u/tomz)\ **Post date:** [May 20, 2020, 1:08pm UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/4 "2020-05-20T13:08:50Z")
Hi @ahmaddanial and @amy.blais, thanks for getting back. I was trying to upload screenshots with my initial post but the forum would not let me add more than one picture, apparently I went for the wrong one 🙂 What my user sees is that the little red dot you show in your screenshot does not show, instead it’s a blue dot next to the Mattermost icon in the top right corner of the screen. Means Mattermost appears twice on the screen As part of the dock and as a little icon top right. And notifications show top right instead of in the dock. The exact version of Catalina is 10.15.4. And here’s the little dot: ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/1/1300f3047c3a064ba74f38a867c2e1728f34d806.png) ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [May 21, 2020, 12:18am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/5 "2020-05-21T00:18:02Z")
Hello, @tomz You are welcome. The icon on the dock and menu bar should tally with each other. For example: when the messages in the app is cleared, the icons should be cleared too: ![Screenshot 2020-05-21 at 08.10.01](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/9/98dd0442391f44452854d9837cb94e69807b106d.jpeg) Can the user clear the cache and reload the app before logging out, quitting the app, and log in again to observe the behavior again? ---
**Author:** ![Chrisw](https://avatars.discourse-cdn.com/v4/letter/c/919ad9/32.png) [@Chrisw](https://forum.mattermost.com/u/Chrisw)\ **Post date:** [June 8, 2020, 9:37am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/6 "2020-06-08T09:37:40Z")
I can confirm that the behaviour reported by @tomz happens to me to on Catalina 10.15.5 / mm client 4.2.1 ---
**Author:** ![Chrisw](https://avatars.discourse-cdn.com/v4/letter/c/919ad9/32.png) [@Chrisw](https://forum.mattermost.com/u/Chrisw)\ **Post date:** [June 8, 2020, 10:46am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/7 "2020-06-08T10:46:43Z")
Ah - the fix! When someone sent me a Direct Message I _then_ got the Mac system notification asking if I wanted to receive notifications from MM. Allowing this has restored the behaviour of the red dot on the icon on the dock for unread unimportant notifications ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [June 9, 2020, 1:42am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/8 "2020-06-09T01:42:45Z")
Hi, @Chrisw That’s awesome! Thanks for sharing the fix. Glad that you were able to have it ironed out on your end. ---
**Author:** ![tomz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/tomz/32/4932_2.png) [@tomz](https://forum.mattermost.com/u/tomz)\ **Post date:** [June 9, 2020, 10:29am UTC](https://forum.mattermost.com/t/macos-desktop-app-notifications/9766/9 "2020-06-09T10:29:03Z")
Thanks a lot guys. I was about to respond to the logout/clear cash proposal above (which didn’t work) when @Chrisw response came in. Made me test again with my user, well didn’t solve the issue either but apparently the dot changed colour from blue to red. We didn’t get the accept-notification request but had a closer look at the Mac settings and it turned out that it was set to off. Now we not only get the notification but also the number of messages waiting, cool! Case closed 🙂 Thanks again to all involved.