# Mattermost Desktop 5.4.0 for Windows / Proxy pop up

**URL:** <https://forum.mattermost.com/t/mattermost-desktop-5-4-0-for-windows-proxy-pop-up/16437>\
**Category:** Troubleshooting\
**Created:** [July 19, 2023, 11:15am UTC](https://forum.mattermost.com/t/mattermost-desktop-5-4-0-for-windows-proxy-pop-up/16437 "2023-07-19T11:15:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Roger](https://avatars.discourse-cdn.com/v4/letter/r/c0e974/32.png) [@Roger](https://forum.mattermost.com/u/Roger)\
**Post date:** [July 19, 2023, 11:15am UTC](https://forum.mattermost.com/t/mattermost-desktop-5-4-0-for-windows-proxy-pop-up/16437/1 "2023-07-19T11:15:43Z")

</div>

Hello,  
I installed the desktop version 5.4 and it’s good so far. Now the system administrator gets a proxy pop-up window in the first time you switch to the system console.

How can I solve this problem?

I see this message in the main.log file:  
[2023-07-19 11:14:01.853] [info] [AuthManager] Cancelling request for [https://js.stripe.com/v3](https://js.stripe.com/v3)  
[2023-07-19 11:16:07.118] [info] [ModalView] [proxy-proxy.prod…] preloading with C:\Program Files\Mattermost\Desktop\resources\app.asar\desktopAPI.js  
[2023-07-19 11:16:23.020] [error] [AuthManager] Error processing login request {  
request: {  
url: ‘[https://js.stripe.com/v3](https://js.stripe.com/v3)’,  
isMainFrame: false,  
firstAuthAttempt: true,  
responseHeaders: {  
‘content-length’: [‘2638’],  
‘proxy-authenticate’: [‘Basic realm=“Internet Proxy”’],  
‘proxy-connection’: [‘Keep-Alive’]  
}  
}  
}  
[2023-07-19 11:16:23.021] [info] [AuthManager] Cancelling request for [https://js.stripe.com/v3](https://js.stripe.com/v3)

Thanks a lot for any help.  
Roger