# More unread notification will not go away **URL:** \ **Category:** Troubleshooting\ **Created:** [January 11, 2021, 1:44am UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076 "2021-01-11T01:44:01Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![RicardoE105](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@RicardoE105](https://forum.mattermost.com/u/RicardoE105)\ **Post date:** [January 11, 2021, 1:44am UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/1 "2021-01-11T01:44:01Z")
I do not have any unread messages as far as I know but Mattermost keeps telling me that I have them (check the image below). Any idea how to reset that? This happens in the iPhone mobile and in the Mac app. ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/8/80fe94d3b1370f5218235d0781ed1fab38f6d864.png) ### Mattermost Enterprise Edition Modern communication from behind your firewall. Mattermost Version: 5.30.1 Database Schema Version: 5.30.0 Database: postgres ---
**Author:** ![XxLilBoPeepsxX](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/xxlilbopeepsxx/32/4993_2.png) [@XxLilBoPeepsxX](https://forum.mattermost.com/u/XxLilBoPeepsxX)\ **Post date:** [January 11, 2021, 3:25am UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/2 "2021-01-11T03:25:06Z")
Hello @RicardoE105 I’m confident we’ll be able to get this figured out! Can you confirm if the same issue occurs with the web client as well? ---
**Author:** ![RicardoE105](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@RicardoE105](https://forum.mattermost.com/u/RicardoE105)\ **Post date:** [January 11, 2021, 12:33pm UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/3 "2021-01-11T12:33:24Z")
Hello @XxLilBoPeepsxX Yes, it does happen with the web client as well. ---
**Author:** ![XxLilBoPeepsxX](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/xxlilbopeepsxx/32/4993_2.png) [@XxLilBoPeepsxX](https://forum.mattermost.com/u/XxLilBoPeepsxX)\ **Post date:** [January 11, 2021, 3:56pm UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/4 "2021-01-11T15:56:36Z")
Alright, thanks for clarifying. Just to be sure, the “More unread messages” box shows up when you are viewing a channel, even when there are no new messages being sent in the other channels by anyone else? ---
**Author:** ![RicardoE105](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@RicardoE105](https://forum.mattermost.com/u/RicardoE105)\ **Post date:** [January 18, 2021, 12:38pm UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/5 "2021-01-18T12:38:59Z")
@XxLilBoPeepsxX that is correct. ---
**Author:** ![XxLilBoPeepsxX](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/xxlilbopeepsxx/32/4993_2.png) [@XxLilBoPeepsxX](https://forum.mattermost.com/u/XxLilBoPeepsxX)\ **Post date:** [January 18, 2021, 1:43pm UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/6 "2021-01-18T13:43:51Z")
That’s quite interesting to hear! @ahmaddanial Do you know if this is more likely to be a websocket/networking issue, or would you say more related to the codebase itself and possibly a bug? Just trying to get a good starting point for troubleshooting etc. ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [January 19, 2021, 12:09am UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/7 "2021-01-19T00:09:35Z")
Hello, @RicardoE105 Based on experience, the issue could (potentially) be related to mixed collations in the database but before confirming on that, can you please increase the file log level to `DEBUG` and reproduce the issue while tailing the `mattermost.log`? We are looking for error something that looks like this - `Unable to update the last viewed at time`. We can then dig into the issue based on the error detail shown. Side note, can you please confirm if you have the experimental sidebar enabled? ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/2/26e6eb6ab48a48f74db41c6b4605c31aac810867.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/f/f67be5555dfd1bc94208ff4e765895459978f4ba.png) ---
**Author:** ![RicardoE105](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@RicardoE105](https://forum.mattermost.com/u/RicardoE105)\ **Post date:** [January 28, 2021, 1:56pm UTC](https://forum.mattermost.com/t/more-unread-notification-will-not-go-away/11076/8 "2021-01-28T13:56:47Z")
Ok, turned `Expimental Sidebar Features` on, and it showed me three channels without a name where I was mentioned. Leaved those channels and the `More unreads` is now gone. The weird thing here is that when `Expimental Sidebar Features` was off I could not see those channels in the menu. 🤔 @XxLilBoPeepsxX@ahmaddanial thank you guys, you were very helpful.