# Notifications without sound not working

**URL:** <https://forum.mattermost.com/t/notifications-without-sound-not-working/2958>\
**Category:** Troubleshooting\
**Created:** [February 23, 2017, 9:18am UTC](https://forum.mattermost.com/t/notifications-without-sound-not-working/2958 "2017-02-23T09:18:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![arnedc](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@arnedc](https://forum.mattermost.com/u/arnedc)\
**Post date:** [February 23, 2017, 9:18am UTC](https://forum.mattermost.com/t/notifications-without-sound-not-working/2958/1 "2017-02-23T09:18:53Z")

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#### Summary

I’m in two teams, with some overlap in members. Apparently account settings are not synced for both teams, but even when I explicity set the notification settings in both teams to not play a sound, there still is a sound when I get direct message. I see this issue on the Windows app version 3.5.0, and Mattermost enterprise edition 3.4.0.

#### Steps to reproduce

- Start Windows app version 3.5.0
- Open two teams in two tabs
- Set Account Settings --\> Notifications --\> Only for direct mentions and direct messages --\> Notification Sound --\> Off in both teams
- Let any user send a direct message

#### Expected behavior

A notification is received without a sound

#### Observed behavior

A notification is received with a sound

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**Author:** ![lindy65](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/lindy65/32/1811_2.png) [@lindy65](https://forum.mattermost.com/u/lindy65)\
**Post date:** [February 27, 2017, 7:00pm UTC](https://forum.mattermost.com/t/notifications-without-sound-not-working/2958/2 "2017-02-27T19:00:28Z")

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Hi @arnedc

Thank you for your report!

The issue you’re describing was fixed with the release of v3.5.0 ([https://mattermost.atlassian.net/browse/PLT-4261](https://mattermost.atlassian.net/browse/PLT-4261)).

Please try updating your version of the Desktop app - v3.6 has just been released and can be downloaded from [this page](https://about.mattermost.com/download/).

You can also try updating your version of Mattermost Enterprise Edition to v3.6, also available on the “download” page (link above).

Let us know if this works!

Thanks!