# Permission denied trying to export with mmctl CLI from the Cloud Free mattermost
**URL:** https://forum.mattermost.com/t/permission-denied-trying-to-export-with-mmctl-cli-from-the-cloud-free-mattermost/16388
**Category:** Command Line Interface
**Created:** [July 12, 2023, 5:18pm UTC](https://forum.mattermost.com/t/permission-denied-trying-to-export-with-mmctl-cli-from-the-cloud-free-mattermost/16388 "2023-07-12T17:18:59Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@aqueipo](https://forum.mattermost.com/u/aqueipo)
#### Post date: [July 12, 2023, 5:18pm UTC](https://forum.mattermost.com/t/permission-denied-trying-to-export-with-mmctl-cli-from-the-cloud-free-mattermost/16388/1 "2023-07-12T17:18:59Z")
Hello I am trying to export all the data we have in our Cloud Free workspace before the deprecation on July 27. I succesfully created the export with the name `z8bjyxnzoidxbgrqrpc5pqpbgo_export.zip` through a mattermost instance deployed locally with docker
```bash
root@e791940e93d1:/mattermost# mmctl export create --attachments
WARNING: server version 8.0.0.cloud-2023-06-26-1.69c1b2d8d6e849123e2fb7ed3050e73b.true doesn't match mmctl version v7.1.2
Export process job successfully created, ID: z8bjyxnzoidxbgrqrpc5pqpbgo
root@e791940e93d1:/mattermost# mmctl export job show z8bjyxnzoidxbgrqrpc5pqpbgo
WARNING: server version 8.0.0.cloud-2023-06-26-1.69c1b2d8d6e849123e2fb7ed3050e73b.true doesn't match mmctl version v7.1.2
ID: z8bjyxnzoidxbgrqrpc5pqpbgo
Status: success
Created: 2023-07-12 16:35:56 +0000 UTC
Started: 2023-07-12 16:36:08 +0000 UTC
Data: map[include_attachments:true teams_exported:1]
root@e791940e93d1:/mattermost# mmctl export list
WARNING: server version 8.0.0.cloud-2023-06-26-1.69c1b2d8d6e849123e2fb7ed3050e73b.true doesn't match mmctl version v7.1.2
z8bjyxnzoidxbgrqrpc5pqpbgo_export.zip
There are 1 exports on https://webdeporte.cloud.mattermost.com/
```
But I can not download the export:
```bash
root@e791940e93d1:/mattermost# mmctl export download z8bjyxnzoidxbgrqrpc5pqpbgo_export.zip
WARNING: server version 8.0.0.cloud-2023-06-26-1.69c1b2d8d6e849123e2fb7ed3050e73b.true doesn't match mmctl version v7.1.2
Error: failed to create/open export file: open z8bjyxnzoidxbgrqrpc5pqpbgo_export.zip: permission denied
```
---
### Author:  [@aqueipo](https://forum.mattermost.com/u/aqueipo)
#### Post date: [July 15, 2023, 10:58am UTC](https://forum.mattermost.com/t/permission-denied-trying-to-export-with-mmctl-cli-from-the-cloud-free-mattermost/16388/2 "2023-07-15T10:58:03Z")
I’ve already fixed the problem. For those who are in the same situation, the problem is that I logged into the container as `root` instead of `mattermost`
---
### Author:  [@lpnc\_it](https://forum.mattermost.com/u/lpnc_it)
#### Post date: [July 28, 2023, 12:01am UTC](https://forum.mattermost.com/t/permission-denied-trying-to-export-with-mmctl-cli-from-the-cloud-free-mattermost/16388/3 "2023-07-28T00:01:49Z")
how did you even get into cli on the cloud hosted instances?