# Please help - image upload not working **URL:** \ **Category:** Troubleshooting\ **Created:** [February 21, 2023, 10:09am UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152 "2023-02-21T10:09:31Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![lucyclhill](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@lucyclhill](https://forum.mattermost.com/u/lucyclhill)\ **Post date:** [February 21, 2023, 10:09am UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/1 "2023-02-21T10:09:31Z")
Images fail to upload - both profile pictures and images in chats. Versions 5.2.2 but no other version available for download from App Store. We need to be able to upload images - please help? ---
**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\ **Post date:** [February 22, 2023, 6:03pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/2 "2023-02-22T18:03:39Z")
Hi @lucyclhill , what operating system are you on? Since you talk about the app store, I assume you’re using OSX, right? If so, what OSX version is this and can you reproduce the problem using the webapp (by connecting to `https://your-mattermost-server` in your browser, logging in there and trying to upload an image there)? ---
**Author:** ![lucyclhill](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@lucyclhill](https://forum.mattermost.com/u/lucyclhill)\ **Post date:** [February 23, 2023, 1:03pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/3 "2023-02-23T13:03:00Z")
Hi there we are on macs which are up-to-date with the latest software (Ventura 13). I have tried in the browser in safari and chrome and have the same issue there. ---
**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\ **Post date:** [February 23, 2023, 1:44pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/4 "2023-02-23T13:44:58Z")
Alright, in this case it’s a server side problem and not a client side problem. What’s the server version you’re currently running on? Do you have any antivirus or other plugins installed on your Mattermost server? Can you upload other files (not images)? ---
**Author:** ![lucyclhill](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@lucyclhill](https://forum.mattermost.com/u/lucyclhill)\ **Post date:** [March 8, 2023, 1:53pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/5 "2023-03-08T13:53:20Z")
Hi there - sorry for late reply. I have been off sick for some time. We have Mcafee anti-virus running on our machines. no anti-virus or plugins installed in mattermost. both files and images Cannot be uploaded. Mattermost Version: 7.5.2 Database Schema Version: 95 Thank you ---
**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\ **Post date:** [March 10, 2023, 4:26am UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/6 "2023-03-10T04:26:27Z")
No worries, hope you’re at good health again! Does restarting your Mattermost server fix the problem temporarily? If so, you’ll have to upgrade to 7.8.1 since this release includes a fix for a race condition that triggers this problem on the web client side. ---
**Author:** ![lucyclhill](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@lucyclhill](https://forum.mattermost.com/u/lucyclhill)\ **Post date:** [March 14, 2023, 2:19pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/7 "2023-03-14T14:19:27Z")
We have not re-started the server. How do we upgrade to this version as it is not available in the App Store. Thanks. ---
**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\ **Post date:** [March 14, 2023, 4:33pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/8 "2023-03-14T16:33:36Z")
7.8.1 is the server version, not the desktop version and therefore this is not available in your computer’s appstore. You will have to run a Mattermost server upgrade. There are several ways to do that depending on your deployment type, you can start reading about it here: [https://docs.mattermost.com/guides/deployment.html#upgrade-mattermost](https://docs.mattermost.com/guides/deployment.html#upgrade-mattermost) ---
**Author:** ![lucyclhill](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@lucyclhill](https://forum.mattermost.com/u/lucyclhill)\ **Post date:** [March 15, 2023, 3:39pm UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/9 "2023-03-15T15:39:42Z")
Oh great its now working thank you! ---
**Author:** ![agriesser](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/agriesser/32/5644_2.png) [@agriesser](https://forum.mattermost.com/u/agriesser)\ **Post date:** [March 16, 2023, 5:37am UTC](https://forum.mattermost.com/t/please-help-image-upload-not-working/15152/10 "2023-03-16T05:37:12Z")
Awesome, thanks for confirming and good to hear you’re up and running now!