# Plugins not loading

**URL:** <https://forum.mattermost.com/t/plugins-not-loading/11493>\
**Category:** Troubleshooting\
**Created:** [April 8, 2021, 11:47am UTC](https://forum.mattermost.com/t/plugins-not-loading/11493 "2021-04-08T11:47:14Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Massimo](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Massimo](https://forum.mattermost.com/u/Massimo)\
**Post date:** [April 8, 2021, 11:47am UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/1 "2021-04-08T11:47:14Z")

</div>

Hi everybody,  
i made a fresh install of Mattermost 5.33 on Ubuntu 20.04 LTS but a cannot load plugins i think due to the /plugins and /client/plugins “permission denied” issue.  
Can you please help me to solve this problem?  
I searched on the forum but i didn’t find a solution.  
Here the error log:

```
{"level":"error","ts":1617894859.7185578,"caller":"app/plugin.go:288","msg":"Failed to sync plugin from file store","bundle":"plugins/com.mattermost.webex.tar.gz","error":"installExtractedPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists"}

{"level":"error","ts":1617894864.1574545,"caller":"app/plugin.go:843","msg":"Failed to install prepackaged plugin","path":"/opt/mattermost/prepackaged_plugins/mattermost-plugin-channel-export-v0.2.2-linux-amd64.tar.gz","error":"Failed to install extracted prepackaged plugin /opt/mattermost/prepackaged_plugins/mattermost-plugin-channel-export-v0.2.2-linux-amd64.tar.gz: installExtractedPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists","errorVerbose":"installExtractedPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists\nFailed to install extracted prepackaged plugin /opt/mattermost/prepackaged_plugins/mattermost-plugin-channel-export-v0.2.2-linux-amd64.tar.gz\ngithub.com/mattermost/mattermost-server/v5/app.(*App).processPrepackagedPlugin\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:895\ngithub.com/mattermost/mattermost-server/v5/app.(*App).processPrepackagedPlugins.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:841\nruntime.goexit\n\truntime/asm_amd64.s:1374"}

{"level":"error","ts":1617894864.7765427,"caller":"app/plugin.go:843","msg":"Failed to install prepackaged plugin","path":"/opt/mattermost/prepackaged_plugins/mattermost-plugin-nps-v1.1.0-linux-amd64.tar.gz","error":"Failed to install extracted prepackaged plugin /opt/mattermost/prepackaged_plugins/mattermost-plugin-nps-v1.1.0-linux-amd64.tar.gz: installExtractedPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists","errorVerbose":"installExtractedPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists\nFailed to install extracted prepackaged plugin /opt/mattermost/prepackaged_plugins/mattermost-plugin-nps-v1.1.0-linux-amd64.tar.gz\ngithub.com/mattermost/mattermost-server/v5/app.(*App).processPrepackagedPlugin\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:895\ngithub.com/mattermost/mattermost-server/v5/app.(*App).processPrepackagedPlugins.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:841\nruntime.goexit\n\truntime/asm_amd64.s:1374"}

```

thanks  
Regards  
Massimo

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<div class="post-metadata">

**Author:** ![XxLilBoPeepsxX](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/xxlilbopeepsxx/32/4993_2.png) [@XxLilBoPeepsxX](https://forum.mattermost.com/u/XxLilBoPeepsxX)\
**Post date:** [April 11, 2021, 12:51pm UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/2 "2021-04-11T12:51:22Z")

</div>

Hello! Can you confirm that your files are owned by the Mattermost user and Mattermost group in the `/opt/mattermost` directory, as well as in all subfolders and files?

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<div class="post-metadata">

**Author:** ![Massimo](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Massimo](https://forum.mattermost.com/u/Massimo)\
**Post date:** [April 12, 2021, 8:38am UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/3 "2021-04-12T08:38:53Z")

</div>

These are the permissions on /opt/mattermost:

administrator@mattermost:~$ ls -l /opt/mattermost  
total 284  
drwxrwxr-x 2 mattermost mattermost 4096 Mar 31 12:56 bin  
drwxrwxr-x 7 mattermost mattermost 4096 Apr 7 13:26 client  
drwxrwxr-x 3 mattermost mattermost 4096 Apr 8 11:22 config  
drwxrwxr-x 6 mattermost mattermost 4096 Apr 8 16:51 data  
-rw-rw-r-- 1 mattermost mattermost 2052 Mar 31 12:55 ENTERPRISE-EDITION-LICENSE.txt  
drwxrwxr-x 2 mattermost mattermost 4096 Mar 31 12:55 fonts  
drwxrwxr-x 2 mattermost mattermost 4096 Apr 8 08:48 i18n  
drwxrwxr-x 2 mattermost mattermost 4096 Apr 7 15:14 logs  
-rw-rw-r-- 1 mattermost mattermost 903 Mar 31 12:55 manifest.txt  
-rw-rw-r-- 1 mattermost mattermost 230476 Mar 31 12:55 NOTICE.txt  
drwxr–r-- 5 mattermost mattermost 4096 Apr 8 16:52 plugins  
drwxrwxr-x 2 mattermost mattermost 4096 Mar 31 12:56 prepackaged\_plugins  
-rw-rw-r-- 1 mattermost mattermost 6397 Mar 31 12:55 README.md  
drwxrwxr-x 2 mattermost mattermost 4096 Mar 31 12:55 templates

These are the permissions on /opt/mattermost/plugins/

administrator@mattermost:~$ ls -l /opt/mattermost/plugins/  
ls: cannot access ‘/opt/mattermost/plugins/com.mattermost.plugin-channel-export’: Permission denied  
ls: cannot access ‘/opt/mattermost/plugins/com.mattermost.nps’: Permission denied  
ls: cannot access ‘/opt/mattermost/plugins/com.mattermost.webex’: Permission denied  
total 0  
d??? ? ? ? ? ? com.mattermost.nps  
d??? ? ? ? ? ? com.mattermost.plugin-channel-export  
d??? ? ? ? ? ? com.mattermost.webex

Thanks  
Massimo

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<div class="post-metadata">

**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\
**Post date:** [April 14, 2021, 3:21am UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/4 "2021-04-14T03:21:25Z")

</div>

Hello, @Massimo

Can you please run the following command first and then observe if you are still facing the same issue when you are attempting to load the plugins?

```auto
sudo chown -R mattermost:mattermost /opt/mattermost

```

Run the `tail -f /opt/mattermost/log/mattermost.log` command to observe while you attempt to reproduce the issue again after you run the command above.

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<div class="post-metadata">

**Author:** ![Massimo](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@Massimo](https://forum.mattermost.com/u/Massimo)\
**Post date:** [April 14, 2021, 8:45am UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/5 "2021-04-14T08:45:31Z")

</div>

Hi @ahmaddanial ,  
the command seems to have solved the issue, now the plugins are activated and working.  
Thanks for your help.

Regards  
Massimo

---

<div class="post-metadata">

**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\
**Post date:** [April 14, 2021, 9:23pm UTC](https://forum.mattermost.com/t/plugins-not-loading/11493/6 "2021-04-14T21:23:27Z")

</div>

Hi, @Massimo

You are most welcome. Happy to help!