# Problem with Playbooks

**URL:** <https://forum.mattermost.com/t/problem-with-playbooks/21235>\
**Category:** Troubleshooting\
**Created:** [November 9, 2024, 1:16pm UTC](https://forum.mattermost.com/t/problem-with-playbooks/21235 "2024-11-09T13:16:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![filemon93](https://avatars.discourse-cdn.com/v4/letter/f/ccd318/32.png) [@filemon93](https://forum.mattermost.com/u/filemon93)\
**Post date:** [November 9, 2024, 1:16pm UTC](https://forum.mattermost.com/t/problem-with-playbooks/21235/1 "2024-11-09T13:16:32Z")

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**Summary**  
Playbooks plugin has an error that makes it crash requiring restart of either standalone desktop app or whole web browser

**Steps to reproduce**  
Latest LTS version 9.7. To reproduce it I start a new Run in Playbooks and then either click “View all…” under current runs or just click to go back to Playbook usage page to start a new one. It produces a blank page asking to refresh. Refreshing doesn’t help on browser, on standalone it’s the same.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/3/3e481f321b96190a094ad4e9f6a37f3a63bfde53.png)

It’s a weird glitch that makes working in Playbooks untenable.

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<div class="post-metadata">

**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [November 11, 2024, 3:34pm UTC](https://forum.mattermost.com/t/problem-with-playbooks/21235/2 "2024-11-11T15:34:03Z")

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9.7 is EOL. I’d highly recommend upgrading to 9.11.4 or 10.x

I would also suggest tailing out `/opt/mattermost/logs/mattermost.log` while recreating that to see what it tells you. Also, open the Javascript console in your browser and look for info in there.