# Push Notifications Work Only Intermittently

**URL:** <https://forum.mattermost.com/t/push-notifications-work-only-intermittently/20561>\
**Category:** Troubleshooting\
**Created:** [October 8, 2024, 9:02pm UTC](https://forum.mattermost.com/t/push-notifications-work-only-intermittently/20561 "2024-10-08T21:02:24Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![yikes](https://avatars.discourse-cdn.com/v4/letter/y/aeb1de/32.png) [@yikes](https://forum.mattermost.com/u/yikes)\
**Post date:** [October 8, 2024, 9:02pm UTC](https://forum.mattermost.com/t/push-notifications-work-only-intermittently/20561/1 "2024-10-08T21:02:24Z")

</div>

For feature requests, please see: [https://mattermost.com/suggestions/](https://mattermost.com/suggestions/).

For troubleshooting questions, please post in the following format:

**Summary**  
I am hosting a mattermost instance installed via omnibus and my push notifications only work intermittently.

**Steps to reproduce**  
I’m running Mattermost 10.0.0

**Expected behavior**  
I turned push notifications on and set the push notification server to [https://push-test.mattermost.com](https://push-test.mattermost.com). I noticed I would only receive push notifications a quarter of the time or so. After reviewing many of the articles on here, I followed a few of the steps. One specific test may give some insight. I did a “curl -vLk [https://push-test.mattermost.com](https://push-test.mattermost.com)” and I received a TLS error of which I have provided below. When my notifications randomly work 25% of the time, the exact same curl command will produce a normal successful output of " ```

Mattermost Push Proxy ```"

**Observed behavior**  
What did you see happen? Please include relevant error messages and/or screenshots.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/e/e2357b2f32249f7941a40fcb62dd3817c49e10df.png)

```auto
"timestamp":"2024-10-08 20:25:41.709 Z","level":"error","msg":"Failed to send to push proxy","caller":"app/notification_push.go:188","logSource":"notifications","type":"push","status":"not_sent","reason":"push_proxy_send_error","ack_id":"837fw7peyjf67enywgsp3gndmo","push_type":"clear","user_id":"6o84h3684jd8jyjy3wm3cttpta","device_id":"517b719c95fe3454b39faa427709fbacd1638c02e3915072dc9d075d0638c9e0","error":"Post \"https://push-test.mattermost.com/api/v1/send_push\": tls: first record does not look like a TLS handshake"}

```

 ![172842090373802467](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/e/e6e557ad83cab6b2a232f1912d51cd631606c6d9.png)

---

<div class="post-metadata">

**Author:** ![john.combs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.combs/32/7118_2.png) [@john.combs](https://forum.mattermost.com/u/john.combs)\
**Post date:** [October 11, 2024, 10:11pm UTC](https://forum.mattermost.com/t/push-notifications-work-only-intermittently/20561/2 "2024-10-11T22:11:41Z")

</div>

Hi Yikes! Thanks for sharing these detailed steps and error logs. It sounds like there might be a TLS issue with the push notification server. I recommend reviewing the [Push Notifications setup guide](https://docs.mattermost.com/deploy/mobile-hpns.html) and ensuring the Mattermost Push Proxy (MPP) is properly configured. Let us know if you continue to have issues, and we’ll be happy to help troubleshoot further!