# Qnap Mattermost - App Backup

**URL:** <https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870>\
**Category:** Troubleshooting\
**Created:** [May 30, 2020, 2:02pm UTC](https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870 "2020-05-30T14:02:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AnTa](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@AnTa](https://forum.mattermost.com/u/AnTa)\
**Post date:** [May 30, 2020, 2:02pm UTC](https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870/1 "2020-05-30T14:02:39Z")

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Hi everyone,

iam a little lost. I’ve installed Mattermost on my Qnap NAS. Installation was done via the Qnap “AppStore”.

Everything works well. But: I dont have acess to comand line, nor do i see the Database File.

Does anyone has an idea how i can backup my data?

Ty in advance.

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [June 1, 2020, 12:44pm UTC](https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870/2 "2020-06-01T12:44:16Z")

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Could this thread help [How to acces CLI on Qnap server](https://forum.mattermost.com/t/how-to-acces-cli-on-qnap-server/8402/2)?

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<div class="post-metadata">

**Author:** ![AnTa](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@AnTa](https://forum.mattermost.com/u/AnTa)\
**Post date:** [June 8, 2020, 9:20am UTC](https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870/3 "2020-06-08T09:20:58Z")

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Ty for your link.  
I found that mattermost is installed in an system docker. I ve been able to connect to it via Putty. still cant access the db, it was installed automatically. Neither know name nor user / pw.  
Im also terrible at Linux CLI.  
Someone here that has sucessfully backuped a Mattermost Qnap installation and willing to walk a dummy like me throug it?

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**Author:** ![Varingo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/varingo/32/5447_2.png) [@Varingo](https://forum.mattermost.com/u/Varingo)\
**Post date:** [April 7, 2022, 12:18am UTC](https://forum.mattermost.com/t/qnap-mattermost-app-backup/9870/4 "2022-04-07T00:18:12Z")

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I have the same question and found this on the Qnap forum. Kind of a walk through.  
[https://forum.qnap.com/viewtopic.php?t=163745](https://forum.qnap.com/viewtopic.php?t=163745)