# Screen blank after update

**URL:** <https://forum.mattermost.com/t/screen-blank-after-update/22581>\
**Category:** Uncategorized\
**Created:** [February 18, 2025, 11:13am UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581 "2025-02-18T11:13:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Anil\_Intensas](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@Anil\_Intensas](https://forum.mattermost.com/u/Anil_Intensas)\
**Post date:** [February 18, 2025, 11:13am UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/1 "2025-02-18T11:13:28Z")

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Hi,  
When I update my Mattermost application from version 5.10 to 5.11 app showing blank screen. Please help me to fix this.

Thank you.

 ![image_2025_02_18T11_12_24_908Z](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/8/8a35fad44ffaa06e9b139ba35a7df215137bf5eb.png)

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**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [February 18, 2025, 6:29pm UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/2 "2025-02-18T18:29:04Z")

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5.x is hopelessly obsolete! You need to get to 9.11 or 10.x

What do the logs say? [Mattermost logging - Mattermost documentation](https://docs.mattermost.com/manage/logging.html#how-do-i-enable-debug-logging)

You may need to do Ctrl-Shift-R to refresh.

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<div class="post-metadata">

**Author:** ![jagauthier](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/jagauthier/32/8505_2.png) [@jagauthier](https://forum.mattermost.com/u/jagauthier)\
**Post date:** [February 25, 2025, 1:57pm UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/3 "2025-02-25T13:57:17Z")

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5.x is obsolete? Why is it the version that just came out?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/2/21f628e3e233fe72b8405853a546d8b6f21c8af8.png)

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<div class="post-metadata">

**Author:** ![jagauthier](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/jagauthier/32/8505_2.png) [@jagauthier](https://forum.mattermost.com/u/jagauthier)\
**Post date:** [February 25, 2025, 2:14pm UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/4 "2025-02-25T14:14:08Z")

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Also, I had this issue. Mattermost client 5.10, tells you there is an update to 5.11. It allows you to download it and upgrade. However, it pays absolutely NO attention to your server version. In this case, 5.11 is no compatible with your server version. Downgrade back to 5.10.

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<div class="post-metadata">

**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [February 25, 2025, 3:16pm UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/5 "2025-02-25T15:16:18Z")

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Sorry, I’d parsed you had 5.x of Mattermost, not the app! Dunno why.

There are some issues with 5.11 I’d stick to 5.10.2 until 5.11.1 is releaased.

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<div class="post-metadata">

**Author:** ![Anil\_Intensas](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@Anil\_Intensas](https://forum.mattermost.com/u/Anil_Intensas)\
**Post date:** [February 26, 2025, 9:17am UTC](https://forum.mattermost.com/t/screen-blank-after-update/22581/6 "2025-02-26T09:17:43Z")

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Thank you. I will check version 10.5.