# Signup confirmation not received yet **URL:** \ **Category:** Troubleshooting\ **Created:** [March 24, 2020, 6:29am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269 "2020-03-24T06:29:06Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 24, 2020, 6:29am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/1 "2020-03-24T06:29:06Z")
I am not receiving the confirmation email for signup on [community.mattermost.com](http://community.mattermost.com) Thanks Vyapaari ---
**Author:** ![marcokundt](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/marcokundt/32/3693_2.png) [@marcokundt](https://forum.mattermost.com/u/marcokundt)\ **Post date:** [March 24, 2020, 9:17am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/2 "2020-03-24T09:17:55Z")
Hey, i just tried it and it’s working. Did you check your spam folder? Best regards, Marco ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 24, 2020, 12:42pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/3 "2020-03-24T12:42:49Z")
Yes I have seen in the spam and all mails folder …The signup process should be changed from verification email first then the rest fill up details this way email is verified in advance … I think I did typo in email that’s reason the mail is not delivered … ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 24, 2020, 11:34pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/4 "2020-03-24T23:34:15Z")
Still no verification email yet ? ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [March 25, 2020, 6:02am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/5 "2020-03-25T06:02:42Z")
Hello, @Vyapaari . Were you able to sign up for an account again since you mentioned that there was a typo in the email before? > [@Vyapaari](#): > > I think I did typo in email that’s reason the mail is not delivered Additionally, can you please check if the SMTP that you are using to sign up blocks any incoming mail from specific domains? ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 25, 2020, 12:32pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/6 "2020-03-25T12:32:16Z")
1 .When I try to re register it says An account with that username already exists. 1. When I login with email it says Enter a valid email or username and/or password, or sign in using another method. 2. When I recover with email it says If the account exists, a password reset email will be sent to: **[xxxxxxx@xxxx.com](mailto:xxxxxxx@xxxx.com)** (removed ) Please check your inbox. 3. When I login with username it says Please verify your email address. Check your inbox for an email. SMTP is no problem as other services email are going through . I think in general the signup process should be refined again for all new users and I guess the the typo for my email needs to be manually corrected. ---
**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\ **Post date:** [March 25, 2020, 1:22pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/7 "2020-03-25T13:22:36Z")
Can you send me a private message here on the Forum with details about your username and email and I can ask our admins to fix your account? ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 25, 2020, 2:09pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/8 "2020-03-25T14:09:34Z")
Hey @amy.blais check the pm Cheers ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 25, 2020, 6:17pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/9 "2020-03-25T18:17:30Z")
3 mails came for the verification link but they are broken now still is not verified. ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [March 26, 2020, 3:14am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/10 "2020-03-26T03:14:18Z")
Hi, @Vyapaari Can you share more details on the broken verification link? - What is the error that you are seeing when you clicked on them? - When was the email received and when did you open it (preferably the date and time, if you can remember)? This will help us to understand the issue better. Sorry for the inconvenience. ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 26, 2020, 7:40am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/11 "2020-03-26T07:40:09Z")
Hey @ahmaddanial Please check pm ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 26, 2020, 2:29pm UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/12 "2020-03-26T14:29:30Z")
@amy.blais @ahmaddanial I am on standby… I hope I get the access to the community… ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [March 27, 2020, 4:34am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/13 "2020-03-27T04:34:21Z")
Hi, @Vyapaari I have responded to you personally. Pardon me for the delayed response. Long day. ---
**Author:** ![Vyapaari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/vyapaari/32/3645_2.png) [@Vyapaari](https://forum.mattermost.com/u/Vyapaari)\ **Post date:** [March 27, 2020, 5:06am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/14 "2020-03-27T05:06:23Z")
@ahmaddanial nvm boss we r humans we need break too …too much on the plate … Ok let me try what u guys have done back in the hood ---
**Author:** ![ahmaddanial](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/ahmaddanial/32/2938_2.png) [@ahmaddanial](https://forum.mattermost.com/u/ahmaddanial)\ **Post date:** [March 30, 2020, 1:57am UTC](https://forum.mattermost.com/t/signup-confirmation-not-received-yet/9269/15 "2020-03-30T01:57:30Z")
Based on the diret conversation I had with @Vyapaari, we can confirm that the issue is resolved. 👍