# SiteURL Not Working

**URL:** <https://forum.mattermost.com/t/siteurl-not-working/13056>\
**Category:** Troubleshooting\
**Created:** [March 7, 2022, 2:54am UTC](https://forum.mattermost.com/t/siteurl-not-working/13056 "2022-03-07T02:54:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![tonytonyistony](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@tonytonyistony](https://forum.mattermost.com/u/tonytonyistony)\
**Post date:** [March 7, 2022, 2:54am UTC](https://forum.mattermost.com/t/siteurl-not-working/13056/1 "2022-03-07T02:54:02Z")

</div>

**Summary**  
SiteURL keeps failing on test which is preventing functional plugins.

**Steps to reproduce**

1. Install and start MM
2. Open firewall port TCP 8065
3. Set DNS record to public IP address
4. Set SiteURL to address set by DNS
5. Confirm remote user can access MM via public DNS on port 8065
6. Run SiteURL Test - Failure

**Expected behavior**  
SiteURL Test passes

**Observed behavior**  
Debug Log

```auto
{"timestamp":"2022-03-07 02:33:04.515 Z","level":"debug","msg":"This is not a valid live URL","caller":"web/context.go:101","path":"/api/v4/site_url/test","request_id":"od5f8t7fuj8mdg7nhe9jp3ggkr","ip_addr":"10.133.1.201","user_id":"1bih9gcz7jy48kknjiooaf9u1o","method":"POST","err_where":"testSiteURL","http_code":400,"err_details":""}
{"timestamp":"2022-03-07 02:33:04.515 Z","level":"debug","msg":"Received HTTP request","caller":"web/handlers.go:156","method":"POST","url":"/api/v4/site_url/test","request_id":"od5f8t7fuj8mdg7nhe9jp3ggkr","status_code":"400"}

```

NSLookup - Private info omitted

```auto
administrator@mattermost:/opt/mattermost$ nslookup selfhost.***
Server: 127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	selfhost.***
Address: 72.208.166.***

administrator@client:/opt/mattermost$ exit
logout
Connection to 10.133.3.102 closed.
administrator@client:~$ nslookup selfhost.***
Server: 127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	selfhost.***
Address: 72.208.166.***

```

Dig - Private info omitted

```auto
administrator@mattermost:~$ dig selfhost.***

; <<>> DiG 9.16.1-Ubuntu <<>> selfhost.***
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23900
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;selfhost.***. IN	A

;; ANSWER SECTION:
selfhost. ***. 3382	IN	A	72.208.166.***

;; Query time: 0 msec
;; SERVER: 127.0.0.53#53(127.0.0.53)
;; WHEN: Mon Mar 07 02:48:44 UTC 2022
;; MSG SIZE rcvd: 59

```

Config.json

```auto
"ServiceSettings": {
        "SiteURL": "http://selfhost.***:8065",
        "WebsocketURL": "",
        "LicenseFileLocation": "",
        "ListenAddress": ":8065",
        "ConnectionSecurity": "",
        "TLSCertFile": "",
        "TLSKeyFile": "",
        "TLSMinVer": "1.2",
        "TLSStrictTransport": false,
        "TLSStrictTransportMaxAge": 63072000,
        "TLSOverwriteCiphers": [],
        "UseLetsEncrypt": false,
        "LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
        "Forward80To443": false,
        "TrustedProxyIPHeader": [],
        "ReadTimeout": 300,
        "WriteTimeout": 300,
        "IdleTimeout": 60,

```

---

<div class="post-metadata">

**Author:** ![Akito](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/akito/32/4090_2.png) [@Akito](https://forum.mattermost.com/u/Akito)\
**Post date:** [March 12, 2022, 2:35pm UTC](https://forum.mattermost.com/t/siteurl-not-working/13056/2 "2022-03-12T14:35:00Z")

</div>

> [@tonytonyistony](#):
>
> `http://selfhost.***:8065`

To me, this does not seem like a DNS related issue. If this URL is very close to your actual URL, then it’s kind of weird. Is the `selfhost` just a subdomain, or is the URL seriously something like `selfhost.com:8065`?  
I also suppose, you don’t want your instance be reachable over HTTP…

I’ve explained what the `siteURL` should look like:

> [@Trouble during instalation, failed to reset read timeout from datasource](https://forum.mattermost.com/t/trouble-during-instalation-failed-to-reset-read-timeout-from-datasource/13046/3):
>
> The URL that users will use to access Mattermost. Standard ports, such as 80 and 443, can be omitted, but non-standard ports are required. For example: [http://example.com:8065](http://example.com:8065). This setting is required. Mattermost may be hosted at a subpath. For example: [http://example.com:8065/company/mattermost](http://example.com:8065/company/mattermost). A restart is required before the server will work correctly. …is what the System Console is telling about that. It’s basically the URL which will be “officially” used by anyone accessing your ins…