# \[SOLVED\] Count tag on IOS icon unreliable

**URL:** <https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877>\
**Category:** Troubleshooting\
**Created:** [September 23, 2017, 6:44pm UTC](https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877 "2017-09-23T18:44:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![netmax](https://avatars.discourse-cdn.com/v4/letter/n/6a8cbe/32.png) [@netmax](https://forum.mattermost.com/u/netmax)\
**Post date:** [September 23, 2017, 6:44pm UTC](https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877/1 "2017-09-23T18:44:44Z")

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Hi,

merging my biggest complaints from my users after 6 weeks of MM use, here‘s another one:

The badge signalling the number of unread messages at the icon in the IOS app is ofter unreliable. It often shows unread message if there aren‘t … even if the messages are read on _that_ device.

You need to walk through any chat on the device to clear this. If the badge count is from that one and only chat you‘ve used in the last hour, you need to change away from this to any other chat and go back to clear the wrong message count.

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**Author:** ![lindy65](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/lindy65/32/1811_2.png) [@lindy65](https://forum.mattermost.com/u/lindy65)\
**Post date:** [September 26, 2017, 8:34am UTC](https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877/2 "2017-09-26T08:34:05Z")

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Hi @netmax,

Thanks for your feedback,

I think you’re describing [this issue](https://mattermost.atlassian.net/browse/RN-268) which should be addressed soon.

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<div class="post-metadata">

**Author:** ![netmax](https://avatars.discourse-cdn.com/v4/letter/n/6a8cbe/32.png) [@netmax](https://forum.mattermost.com/u/netmax)\
**Post date:** [September 26, 2017, 9:13am UTC](https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877/3 "2017-09-26T09:13:38Z")

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Yap, looks like this 😬

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**Author:** ![lindy65](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/lindy65/32/1811_2.png) [@lindy65](https://forum.mattermost.com/u/lindy65)\
**Post date:** [September 28, 2017, 8:29am UTC](https://forum.mattermost.com/t/solved-count-tag-on-ios-icon-unreliable/3877/4 "2017-09-28T08:29:28Z")

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Thanks @netmax,

The PR has been merged so the fix will be in the next build.