# \[Solved\] Error message when trying to launch a Zoom videoconference **URL:** \ **Category:** Troubleshooting\ **Created:** [January 15, 2018, 11:51am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372 "2018-01-15T11:51:18Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![mcevoli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/mcevoli/32/206_2.png) [@mcevoli](https://forum.mattermost.com/u/mcevoli)\ **Post date:** [January 15, 2018, 11:51am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/1 "2018-01-15T11:51:18Z")
#### Summary Non-admin user unable to launch a Zoom videoconference from the Zoom button. #### Steps to reproduce I’m on self-hosted Mattermost 4.5.0. I’ve successfully activated the Zoom plugin. If a user different than me clicks on the Video icon, the following message appears: “We could not verify your Mattermost account in Zoom. Please ensure that your Mattermost email address matches your Zoom email address.” However, that user has registered on Zoom with the same email. Of course, this email is different than mine. #### Expected behavior I’d like to know how I can allow any user to launch a call (of course, provided that these users are registered on Zoom with the same email address used on Mattermost). Thanks in advance. ---
**Author:** ![pankaj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/pankaj/32/1800_2.png) [@pankaj](https://forum.mattermost.com/u/pankaj)\ **Post date:** [January 17, 2018, 4:43am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/2 "2018-01-17T04:43:13Z")
Hi, @mcevoli, I am having same issues with my MM 4.5.0, I haven’t tried this with admin account yet can you tell me following things 1. From which account you are currently able to do a zoom call – admin? 2. if answer to above is yes, then is this admin account same for Zoom Dev Account? 3. you are running zoom Dev as Free Trial or Subscribed Plan? 4. from admin account are you able to start a meeting with other users? Thanks & Regards ---
**Author:** ![mcevoli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/mcevoli/32/206_2.png) [@mcevoli](https://forum.mattermost.com/u/mcevoli)\ **Post date:** [January 17, 2018, 8:14am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/3 "2018-01-17T08:14:29Z")
1. I’m able to do a Zoom call from a Team Admin account, not a System Admin. However, the other user who can’t launch a Zoom call is also a Team Admin. 2. My Team Admin account is the same for Zoom Dev Account. 3. I’m running Zoom as Free Trial. I’ve registered a few days ago, so I suppose I’m still benefiting from their 30-day free trial 4. I am able to start a meeting with other users from my Team Admin account. It works like this: a button appears on the chat and who wants to participate must click on the button, then they are redirected to Zoom app download (if they don’t have it already) so they can enter the Zoom call. I mean, the integration is just an embedded button, you don’t have the conference call inside Mattermost. Best regards, ---
**Author:** ![lindy65](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/lindy65/32/1811_2.png) [@lindy65](https://forum.mattermost.com/u/lindy65)\ **Post date:** [January 19, 2018, 8:41am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/4 "2018-01-19T08:41:05Z")
Hi @mcevoli @pankaj Thanks for the feedback, Not sure whether you’ve followed [this documentation](https://docs.mattermost.com/integrations/zoom.html#zoom-setup-guide)? Also, v4.6 was released January 16th, so it might help to upgrade to the [latest version](https://about.mattermost.com/download/) of Mattermost. ---
**Author:** ![mcevoli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/mcevoli/32/206_2.png) [@mcevoli](https://forum.mattermost.com/u/mcevoli)\ **Post date:** [January 19, 2018, 8:57am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/5 "2018-01-19T08:57:44Z")
Sure, I’ve followed the documentation step by step. In fact, Zoom works, but not all users can launch the calls. I’d like to know if others are experiencing the same, ie. if this is by default, or not. ---
**Author:** ![saturnino](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/saturnino/32/1353_2.png) [@saturnino](https://forum.mattermost.com/u/saturnino)\ **Post date:** [January 22, 2018, 12:12pm UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/6 "2018-01-22T12:12:18Z")
Could you confirm if those users that are not able to call have their meeting ID correctly setup at their respective `Share Zoom Meeting`? Also, if possible, let us know if upgrading to v4.6 helps solve your issue. ---
**Author:** ![mcevoli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/mcevoli/32/206_2.png) [@mcevoli](https://forum.mattermost.com/u/mcevoli)\ **Post date:** [January 22, 2018, 12:26pm UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/7 "2018-01-22T12:26:39Z")
Hi, I’ve found out the cause of the issue. It doesn’t depend on Mattermost, or, better said, it’s a consequence of how the feature works. Since the connection between Mattermost and Zoom uses one single account, the owner of this account must add all users to the Zoom Users section. This operation can be done only if you add a paying method to your account, although - apparently - you don’t need to have a paying plan to use it. Once you add a user to the Account, then they will be able to launch a call from within Mattermost. See screenshot: [https://i.imgur.com/wisi4YO.png](https://i.imgur.com/wisi4YO.png) And no, it was not related to 4.5 vs 4.6 version. ---
**Author:** ![saturnino](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/saturnino/32/1353_2.png) [@saturnino](https://forum.mattermost.com/u/saturnino)\ **Post date:** [January 22, 2018, 12:35pm UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/8 "2018-01-22T12:35:55Z")
Cool, nice to see you solve the problem. On our end, we’ll have it included on our documentation or feel free to submit if you wish to contribute at [https://github.com/mattermost/docs](https://github.com/mattermost/docs). Thanks for sharing! ---
**Author:** ![saturnino](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/saturnino/32/1353_2.png) [@saturnino](https://forum.mattermost.com/u/saturnino)\ **Post date:** [January 22, 2018, 1:19pm UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/9 "2018-01-22T13:19:32Z")
[PR to docs](https://github.com/mattermost/docs/pull/1752) submitted. Feel free to comment, if any. Thanks! ---
**Author:** ![mcevoli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/mcevoli/32/206_2.png) [@mcevoli](https://forum.mattermost.com/u/mcevoli)\ **Post date:** [April 3, 2018, 2:09pm UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/10 "2018-04-03T14:09:05Z")
Hi, I’m reopening this closed issue, because I also found out that you need a paying Zoom account to make it work. This is what the Zoom website says: > These management APIs are auto-enabled if you have a paid Zoom account. If you are a free basic user, we welcome you to subscribe for our 60 days free trial. In fact, if I try to launch a Zoom call from within Mattermost after the free trial has ended, again I get the message: > We could not verify your Mattermost account in Zoom. Please ensure that your Mattermost email address matches your Zoom email address. ---
**Author:** ![sandeepsasikumar15](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@sandeepsasikumar15](https://forum.mattermost.com/u/sandeepsasikumar15)\ **Post date:** [June 18, 2019, 6:04am UTC](https://forum.mattermost.com/t/solved-error-message-when-trying-to-launch-a-zoom-videoconference/4372/11 "2019-06-18T06:04:54Z")
Hello, I am facing the issue with zoom plugin in mattermost. > [@Mattermost Zoom plugin integration stopped working in two weeks](https://forum.mattermost.com/t/mattermost-zoom-plugin-integration-stopped-working-in-two-weeks/7358): > > Hello, I have installed Mattermost and was able to integrate Zoom plugin with mattermost using the steps mentioned in the below documentation. [https://docs.mattermost.com/integrations/zoom.html#zoom-setup-guide](https://docs.mattermost.com/integrations/zoom.html#zoom-setup-guide) We already have a paid account with Zoom and was able to add other users under this account after proceeding with the App build option in zoom. The integration was working and we were able to use this option for nearly more than a week but this suddenly stopped working. We already have… Do anyone have an idea of what is causing the issue here. Thanks in advance.