# \[Solved\] Server is not reachable

**URL:** <https://forum.mattermost.com/t/solved-server-is-not-reachable/15961>\
**Category:** Mobile Apps\
**Created:** [May 22, 2023, 7:43am UTC](https://forum.mattermost.com/t/solved-server-is-not-reachable/15961 "2023-05-22T07:43:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gt443fsrsd](https://avatars.discourse-cdn.com/v4/letter/g/f04885/32.png) [@gt443fsrsd](https://forum.mattermost.com/u/gt443fsrsd)\
**Post date:** [May 22, 2023, 7:43am UTC](https://forum.mattermost.com/t/solved-server-is-not-reachable/15961/1 "2023-05-22T07:43:01Z")

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Hello,

I’m using Mattermost Cloud version but iOS client but everyone in the team complain that they do not receive notifications.

And, indeed, whenever I open mobile app it shows error “The Server is not reachable” but shortly after that “Connection restored”.

```auto
App version: 2.4.0 (Build 471)
Server version: 7.11.0 (Build cloud-2023-05-01-1)
Database: postgres
Database schema version: 107

```

Unfortunately, all features that Mattermost could offer doesn’t mean anything when notifications are not delivered.

Is anyone experience the same issue?

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**Author:** ![kostiantyn.nosachov](https://avatars.discourse-cdn.com/v4/letter/k/47e85d/32.png) [@kostiantyn.nosachov](https://forum.mattermost.com/u/kostiantyn.nosachov)\
**Post date:** [January 16, 2024, 3:37pm UTC](https://forum.mattermost.com/t/solved-server-is-not-reachable/15961/2 "2024-01-16T15:37:18Z")

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Hey! Same problem here, but I use a self-hosted solution.

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**Author:** ![VitaliyV](https://avatars.discourse-cdn.com/v4/letter/v/65b543/32.png) [@VitaliyV](https://forum.mattermost.com/u/VitaliyV)\
**Post date:** [August 20, 2024, 4:16am UTC](https://forum.mattermost.com/t/solved-server-is-not-reachable/15961/3 "2024-08-20T04:16:14Z")

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I had same issue on IOS constantly. The way I fixed it, I removed the “www.” from server url and just start from “[mattermost.yourservername.com](http://mattermost.yourservername.com)”

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**Author:** ![theguru](https://avatars.discourse-cdn.com/v4/letter/t/aeb1de/32.png) [@theguru](https://forum.mattermost.com/u/theguru)\
**Post date:** [April 19, 2025, 3:30pm UTC](https://forum.mattermost.com/t/solved-server-is-not-reachable/15961/4 "2025-04-19T15:30:02Z")

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I got this too but figured it out: First I set the server url to [https://example.com.8065](https://example.com.8065) and got this “the server is not reachable” even though messaging seemed to work. Then I skipped the port number and used only [https://example.com](https://example.com)  
Seems to work as intended