# \[Solved\] Sound notifications not working Mattermost desktop app macOS 2025

**URL:** <https://forum.mattermost.com/t/solved-sound-notifications-not-working-mattermost-desktop-app-macos-2025/25150>\
**Category:** Uncategorized\
**Created:** [August 28, 2025, 6:42pm UTC](https://forum.mattermost.com/t/solved-sound-notifications-not-working-mattermost-desktop-app-macos-2025/25150 "2025-08-28T18:42:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![haus](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/haus/32/9144_2.png) [@haus](https://forum.mattermost.com/u/haus)\
**Post date:** [August 28, 2025, 6:42pm UTC](https://forum.mattermost.com/t/solved-sound-notifications-not-working-mattermost-desktop-app-macos-2025/25150/1 "2025-08-28T18:42:47Z")

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After skimming the forums for an answer to this problem and only finding old (or unresolved) mosts I figured it was time to raise this again.

Mattermost desktop app is not making sounds when new messages come in. The red badge in the dock DOES appear, so notifications of some sort are getting through.

Mattermost Version: 10.11.2  
Database Schema Version: 141  
Build Number: 17123712923  
Database: postgres

macOS Sequoia 15.5  
Mattermost Desktop app 5.13.0

Sound is not muted (got to cover the obvious stuff first)

Sound settings in Mattermost app: on

Sound settings in system prefs: on (general and app-specific)

Sound settings in mattermost and system prefs have both been cycled off/on

Ideas?

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**Author:** ![haus](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/haus/32/9144_2.png) [@haus](https://forum.mattermost.com/u/haus)\
**Post date:** [August 28, 2025, 8:04pm UTC](https://forum.mattermost.com/t/solved-sound-notifications-not-working-mattermost-desktop-app-macos-2025/25150/2 "2025-08-28T20:04:54Z")

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**UPDATE** : In the desktop app: **Settings (gear icon) → Notifications → Desktop Notification Sounds** we needed to edit and assign a sound. Not sure why this was broken but that fixed the issue.

 ![desktop-sounds](https://us1.discourse-cdn.com/flex020/uploads/mattermost/original/2X/1/1c73cc53b9f0f8b2e8daf06d1c2455e93c245da1.png)

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**Author:** ![john.combs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.combs/32/7118_2.png) [@john.combs](https://forum.mattermost.com/u/john.combs)\
**Post date:** [September 4, 2025, 7:15pm UTC](https://forum.mattermost.com/t/solved-sound-notifications-not-working-mattermost-desktop-app-macos-2025/25150/3 "2025-09-04T19:15:45Z")

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Thank you @haus for following up with the solution! Glad to hear you were able to get it figured out.