# User can't be found after newly installing mattermost omnibus

**URL:** https://forum.mattermost.com/t/user-cant-be-found-after-newly-installing-mattermost-omnibus/19217
**Category:** Troubleshooting
**Created:** [August 6, 2024, 5:07pm UTC](https://forum.mattermost.com/t/user-cant-be-found-after-newly-installing-mattermost-omnibus/19217 "2024-08-06T17:07:33Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![simble](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@simble](https://forum.mattermost.com/u/simble)
#### Post date: [August 6, 2024, 5:07pm UTC](https://forum.mattermost.com/t/user-cant-be-found-after-newly-installing-mattermost-omnibus/19217/1 "2024-08-06T17:07:33Z")

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**Summary**  
Installed mattermost omnibus and created first user but forgot password I used. Cannot do password reset or find user using `mmctl user search [username]` or resetting password using ‘mmctl user reset-password’

**Steps to reproduce**  
Install new mattermost instance  
Login and create new user  
Forget user’s password and attempt to use mmctl to reset

**Expected behavior**  
password reset email is sent out

**Observed behavior**  
The error I’m getting when trying to reset the user password or even searching for a user is

```auto
Error: failed to create client: cannot read user credentials, maybe you need to use login first: stat /home/tyrex/.config/mmctl/config: no such file or directory

```

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<div class="post-metadata">

### Author: ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)
#### Post date: [August 7, 2024, 9:56pm UTC](https://forum.mattermost.com/t/user-cant-be-found-after-newly-installing-mattermost-omnibus/19217/2 "2024-08-07T21:56:26Z")

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You can use local mode to bypass authentication: [mmctl command line tool - Mattermost documentation](https://docs.mattermost.com/manage/mmctl-command-line-tool.html#local-mode)

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<div class="post-metadata">

### Author: ![simble](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@simble](https://forum.mattermost.com/u/simble)
#### Post date: [August 9, 2024, 7:59pm UTC](https://forum.mattermost.com/t/user-cant-be-found-after-newly-installing-mattermost-omnibus/19217/3 "2024-08-09T19:59:58Z")

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Thanks, I actually ended up nuking my install as I screwed some stuff up lol but this will definitely be useful if needed in the future.