# User is not created from AD\\LDAP **URL:** \ **Category:** Troubleshooting\ **Created:** [September 9, 2024, 9:25am UTC](https://forum.mattermost.com/t/user-is-not-created-from-ad-ldap/19546 "2024-09-09T09:25:42Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![grey315](https://avatars.discourse-cdn.com/v4/letter/g/67e7ee/32.png) [@grey315](https://forum.mattermost.com/u/grey315)\ **Post date:** [September 9, 2024, 9:25am UTC](https://forum.mattermost.com/t/user-is-not-created-from-ad-ldap/19546/1 "2024-09-09T09:25:42Z")
Good afternoon, I deployed Mattermost locally. I used Ubuntu 24.04 Postgresql 16.4 Mattermost 9.11.1 Enterprise License Trial Set up LDAP authorization according to the manual [AD/LDAP setup - Mattermost documentation](https://docs.mattermost.com/onboard/ad-ldap.html) MM AD\LDAP test and synchronization are successful, in AD/LDAP Groups I see AD group. But I can’t log in to mm from AD account. “Enter a valid username and/or password.” error. When I try to log in, there is no error in the logs, but when synchronizing with ldap I see the following: `"level":"warn","msg":"Generating new username since provided username was invalid","caller":"model/user.go:1032","worker_name":"EnterpriseLdapSync","job_id":"ret64qpnx7rcmnau6zruaerxdy","job_type":"ldap_sync","job_create_at":"Sep 9 09:15:35.445","provided_username":"","new_username":"a833eqpw8ffn8zff8e8eqcj4cya"}` Solutions to a similar problem from the forum did not help. Please help me. ---
**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\ **Post date:** [September 9, 2024, 1:59pm UTC](https://forum.mattermost.com/t/user-is-not-created-from-ad-ldap/19546/2 "2024-09-09T13:59:04Z")
LDAP integration requires a paid license. If you have that, I’d recommend opening a support case.