# User messages not populating

**URL:** <https://forum.mattermost.com/t/user-messages-not-populating/22544>\
**Category:** Troubleshooting\
**Created:** [February 13, 2025, 10:21pm UTC](https://forum.mattermost.com/t/user-messages-not-populating/22544 "2025-02-13T22:21:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nmgregorio](https://avatars.discourse-cdn.com/v4/letter/n/e0b2c6/32.png) [@nmgregorio](https://forum.mattermost.com/u/nmgregorio)\
**Post date:** [February 13, 2025, 10:21pm UTC](https://forum.mattermost.com/t/user-messages-not-populating/22544/1 "2025-02-13T22:21:10Z")

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**Summary**  
User messages not refreshing for some, but are for others

**Steps to reproduce**  
Messaging other users

**Expected behavior**  
Expect user messages to populate without refreshing page

**Observed behavior**  
Users reported not seeing each others’ messages without refreshing page. Verified by admin that this issue occurs. When testing, messages populated.

Mattermost is in closed environment and no load balancers in environment.

Relevant config items:  
{  
“ServiceSettings”: {  
“SiteURL”: “”,  
“WebsocketURL”: “wss://mattermostserver.com”,  
“LicenseFileLocation”: “”,  
“ListenAddress”: “:443”,  
“ConnectionSecurity”: “TLS”,  
“TLSCertFile”: “/etc/pki/tls/certs/server.crt”,  
“TLSKeyFile”: “/etc/pki/tls/private/server.key”,  
“TLSMinVer”: “1.2”,  
“TLSStrictTransport”: false,  
…  
“WebsocketSecurePort”: 443,  
“WebsocketPort”: 80,

Please let me know if other config items are needed for diagnosis.

---

<div class="post-metadata">

**Author:** ![john.oliver](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/john.oliver/32/6436_2.png) [@john.oliver](https://forum.mattermost.com/u/john.oliver)\
**Post date:** [February 14, 2025, 10:55pm UTC](https://forum.mattermost.com/t/user-messages-not-populating/22544/2 "2025-02-14T22:55:39Z")

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I believe [Integrations configuration settings - Mattermost documentation](https://docs.mattermost.com/configure/integrations-configuration-settings.html#integrate-allowcorsfrom) will help