# Users getting a User Satisfaction Survey even though it's disabled

**URL:** <https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114>\
**Category:** Troubleshooting\
**Created:** [October 20, 2023, 7:27am UTC](https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114 "2023-10-20T07:27:23Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![davidlind](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/davidlind/32/7387_2.png) [@davidlind](https://forum.mattermost.com/u/davidlind)\
**Post date:** [October 20, 2023, 7:27am UTC](https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114/1 "2023-10-20T07:27:23Z")

</div>

We have disabled “Error and Diagnostic reporting” and we can see this in our configuration:

```auto
            "com.mattermost.nps": {
                "Enable": false
            },

```

But still, some of our users complain about receiving a survey this morning: “Share your feedback for a chance to win”. What gives?

Best regards,

David

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<div class="post-metadata">

**Author:** ![mfamualro](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mfamualro](https://forum.mattermost.com/u/mfamualro)\
**Post date:** [October 20, 2023, 1:55pm UTC](https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114/2 "2023-10-20T13:55:03Z")

</div>

Same problem here. Running version 9.0.0

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<div class="post-metadata">

**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [October 20, 2023, 2:19pm UTC](https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114/3 "2023-10-20T14:19:34Z")

</div>

Hello, system admins can disable end user notices by going to the System Console \> Site Configuration \> Notices page. See the product docs for additional details: [In-product notices — Mattermost documentation](https://docs.mattermost.com/manage/in-product-notices.html)

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<div class="post-metadata">

**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [October 20, 2023, 3:44pm UTC](https://forum.mattermost.com/t/users-getting-a-user-satisfaction-survey-even-though-its-disabled/17114/4 "2023-10-20T15:44:08Z")

</div>

@davidlind @mfamualro Thank you for the feedback, we’ve removed the User Satisfaction Survey notice now. The product team will work on re-evaluating this whole process for gathering this kind of end-user feedback.

I recommend re-enabling the end user in-product notices so that you will continue to receive important product and release related in-product notices in the future.