# White Screen Error

**URL:** <https://forum.mattermost.com/t/white-screen-error/6585>\
**Category:** Mobile Apps\
**Created:** [January 28, 2019, 1:01pm UTC](https://forum.mattermost.com/t/white-screen-error/6585 "2019-01-28T13:01:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![LuFF](https://avatars.discourse-cdn.com/v4/letter/l/4bbf92/32.png) [@LuFF](https://forum.mattermost.com/u/LuFF)\
**Post date:** [January 28, 2019, 1:01pm UTC](https://forum.mattermost.com/t/white-screen-error/6585/1 "2019-01-28T13:01:34Z")

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Greetings  
We have a problem using MM. After installing the application and connecting to the server, after a while the loading ends with a white screen.  
We reinstall the application, but after 2-3 days the problem returns. Found this problem with ios and android. Any idea how to fix this?  
 ![PNG](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex020/uploads/mattermost/original/2X/c/c71df4426c9294fcb30fe544b2a49c6ffb1bf0be.jpeg)

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**Author:** ![amy.blais](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mattermost.com/amy.blais/32/7481_2.png) [@amy.blais](https://forum.mattermost.com/u/amy.blais)\
**Post date:** [January 28, 2019, 5:39pm UTC](https://forum.mattermost.com/t/white-screen-error/6585/2 "2019-01-28T17:39:45Z")

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Hi @LuFF,

Can you help review this section of our documentation and send us the relevant details about your environment for further troubleshooting: [https://docs.mattermost.com/process/support.html#general-questions-for-any-issues](https://docs.mattermost.com/process/support.html#general-questions-for-any-issues).