Summary Mattermost suddenly crashed and after reboot Web Container doesn’t response. We are using Mattermost with Docker Composer. Mattermost is on Version 3.6.2 Steps to reproduce Expected behavior Mattermost should run normally without just crashing. Observed behavior Mattermost crashed sudd…

Hi @aschmid , Could you try updating to the latest version of Mattermost released on March 16th and let us know if the issue still persists?

Hi! Exactly the same happend to me. I had to reboot the server and when it started again I get a “502 Bad Gateway” when trying to access the web. I have already tried to update to the last version but still the same error. Any ideas?

I could solve this issue by removing app folder inside volumes. Couldn’t figure out what had happend but at least is working again and I didn’t loose any data.

Great news @iyanmv ! Thanks for posting your solution! I’m sure it will help others in the same situation. I’ll close off this issue for now but please feel free to come back and post if you experience any problems.

hello, I have the same problem, I use mattermost with docker-compose: https://github.com/mattermost/mattermost-docker Mattermost version: 4.7.1 Deleting volumes/app/mattermost/config/config.json file resolve the error except I need to do it each time I stop the docker containers. So, IMO this is…

Hi @AllTheDey , Thanks for your feedback, I’m going to ask @pichouk to help troubleshoot your issue :slight_smile:

Hi @AllTheDey :slight_smile: Can you please provide log from your containers when the Mattermost instance crash please ?

I’ll do it asap (probably tomorrow)

here is some logs. ... db_1 | LOG: database system is shut down db_1 | AWS_ACCESS_KEY_ID is required for Wal-.10.22.51" E but not set. Skipping Wal-E setup. db_1 | LOG: database system was shut down at 2018-03-21 21:28:12 CET db_1 | LOG: MultiXact member wraparound protections are now e…

Thanks. This is weird, it seems that your database container is requested to restart : received smart shutdown request. Do you have any idea of what can cause this ? I don’t understand what happen with your application container, since there is no log from it. Also, this is disturbing because the …

[SOLVED] Mattermost suddenly crashed and after reboot Web Container doesn't response

Troubleshooting

rikrdo89 (Rikrdo89) March 8, 2023, 3:37am 14

sounds good. We’ll continue it in Mattermost docker refuses to connect after reboot

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[SOLVED] Mattermost suddenly crashed and after reboot Web Container doesn't response

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