Troubleshooting

Upgrade Creating a sub-category to discuss upgrade issues specifically. Please make sure to reference the version to which you're upgrading and include a link to the upgrade guide you're following. Off-Topic Topics unrelated to building and using Mattermost software. Release Notes Release notes are issues pertaining to a stable release. GitLab Mattermost The GitLab Mattermost Troubleshooting Forum is a peer-to-peer forum for helping to solve installation and configuration issues from the Mattermost community. Unanswered Topics in this category have been flagged by a mod to ask the community for help in answering the question. Mobile Apps Docs - Help Wanted This sub-category is designed to quickly share notes on product features and product changes ahead of their addition into the official documentation. Command Line Interface

Topic	Replies	Views	Activity
How to use the Troubleshooting Forum Troubleshooting	3	41973	October 13, 2022
[Solved] Deleting Posts to Get Back Under 10,000 Troubleshooting	2	106	September 14, 2026
Cold startup commonly takes about 18–28 seconds before the UI becomes interactive Mobile Apps	1	31	September 9, 2026
Asking to confirm 'useraccesstokens' table contents Unanswered	2	19	September 8, 2026
Clarification request on user limits max 250 User/Server V 11 Troubleshooting	10	1845	September 4, 2026
Been trying to migrate to PostreSQL for weeks Troubleshooting	4	46	August 29, 2026
[Solved] The change of the user custom status doesn't become visible unless we refresh the webpage manually Troubleshooting	1	60	August 28, 2026
Migration MySQL to PostreSQL problem Troubleshooting	4	91	August 19, 2026
[Error Report] [Mobile Clients: Android & iOS] Mobile client requires create_public_channel permission when creating a private channel Mobile Apps	2	45	August 18, 2026
Upgrade from Team Edition to Enterprise advanced trial failed Troubleshooting	0	28	August 14, 2026
Taskbar doesn't flash / show badge when window is closed (works fine when minimized) - Desktop 6.2.2 Troubleshooting	2	38	August 14, 2026
Whatsapp chat import into Mattermost Troubleshooting	3	2405	August 10, 2026
OBJ Boxes in direct messages Troubleshooting	0	14	July 24, 2026
No threads on android app 2.42.1 Mobile Apps	5	243	July 20, 2026
Mattermost.app not working on MacOS 26.5.2 Troubleshooting	0	36	July 20, 2026
Website previews: "context deadline exceeded" Troubleshooting	2	91	July 17, 2026
Non-writable socket some hours into migration from MariaDB to Postgres Troubleshooting	1	61	July 16, 2026
[Solved] Heap exhaustion during MySQL -> Postgres migration Troubleshooting	4	78	July 8, 2026
How to map nginx to mattermost server so my mattermost server get https Troubleshooting	2	627	July 3, 2026
Users cannot send DMs after Slack import Troubleshooting	1	43	July 1, 2026
Upgrade fails with db_migrations_pkey duplicate key error Upgrade	2	128	June 29, 2026
Slow Startup and Occasional Freezing on Windows Troubleshooting	0	29	June 19, 2026
Accessing Mattermost via Multiple URLs within a LAN and Over the Internet? Troubleshooting	1	767	June 18, 2026
Test Push Notification Service (TPNS) Not Working Troubleshooting	1	40	June 18, 2026
Voice call panel not working on phones Troubleshooting	0	43	June 13, 2026
RSSFeed plugin doesn't work with most feeds Troubleshooting	2	35	June 11, 2026
The following packages have been kept back: mattermost Troubleshooting	0	33	June 8, 2026
User gets "an account with that username already exists" only when logging in from her phone Troubleshooting	0	25	June 1, 2026
Mattermost prepare workspace loadin problem Troubleshooting	0	74	June 1, 2026
Trying to Delete User Accounts Command Line Interface	5	254	May 30, 2026