Troubleshooting

Off-Topic Topics unrelated to building and using Mattermost software. Release Notes Release notes are issues pertaining to a stable release. GitLab Mattermost The GitLab Mattermost Troubleshooting Forum is a peer-to-peer forum for helping to solve installation and configuration issues from the Mattermost community. Docs - Help Wanted This sub-category is designed to quickly share notes on product features and product changes ahead of their addition into the official documentation. Command Line Interface Mobile Apps Unanswered Topics in this category have been flagged by a mod to ask the community for help in answering the question. Upgrade Creating a sub-category to discuss upgrade issues specifically. Please make sure to reference the version to which you're upgrading and include a link to the upgrade guide you're following.

Topic	Replies	Views	Activity
How to use the Troubleshooting Forum Troubleshooting	3	42066	October 13, 2022
Upgrade to 12.x Self-hosted FIPS Troubleshooting	3	22	November 2, 2026
What is the difference between RootID and ParentId about Post ？ Troubleshooting	5	1945	October 25, 2026
Unpinned posts reappear after less than a minute Troubleshooting	0	16	October 22, 2026
Remove Town Square or User from TS [SELF-Hosted] Troubleshooting	5	2940	October 21, 2026
[v11.7.1] Channel reopens at a previous-day read post instead of the unread post after Mark as Unread Troubleshooting	2	128	October 17, 2026
Android app very slow loading Mobile Apps	5	1320	October 15, 2026
Mattermost Desktop no audio devices (windows10/11) Troubleshooting	0	47	October 1, 2026
Asking to confirm 'useraccesstokens' table contents Unanswered	4	80	September 29, 2026
[Solved] Deleting Posts to Get Back Under 10,000 Troubleshooting	2	198	September 14, 2026
Cold startup commonly takes about 18–28 seconds before the UI becomes interactive Mobile Apps	1	70	September 9, 2026
Clarification request on user limits max 250 User/Server V 11 Troubleshooting	10	2051	September 4, 2026
Been trying to migrate to PostreSQL for weeks Troubleshooting	4	103	August 29, 2026
[Solved] The change of the user custom status doesn't become visible unless we refresh the webpage manually Troubleshooting	1	112	August 28, 2026
Migration MySQL to PostreSQL problem Troubleshooting	4	129	August 19, 2026
[Error Report] [Mobile Clients: Android & iOS] Mobile client requires create_public_channel permission when creating a private channel Mobile Apps	2	76	August 18, 2026
Upgrade from Team Edition to Enterprise advanced trial failed Troubleshooting	0	45	August 14, 2026
Taskbar doesn't flash / show badge when window is closed (works fine when minimized) - Desktop 6.2.2 Troubleshooting	2	66	August 14, 2026
Whatsapp chat import into Mattermost Troubleshooting	3	2439	August 10, 2026
OBJ Boxes in direct messages Troubleshooting	0	26	July 24, 2026
No threads on android app 2.42.1 Mobile Apps	5	282	July 20, 2026
Mattermost.app not working on MacOS 26.5.2 Troubleshooting	0	55	July 20, 2026
Website previews: "context deadline exceeded" Troubleshooting	2	133	July 17, 2026
Non-writable socket some hours into migration from MariaDB to Postgres Troubleshooting	1	89	July 16, 2026
[Solved] Heap exhaustion during MySQL -> Postgres migration Troubleshooting	4	138	July 8, 2026
How to map nginx to mattermost server so my mattermost server get https Troubleshooting	2	664	July 3, 2026
Users cannot send DMs after Slack import Troubleshooting	1	60	July 1, 2026
Upgrade fails with db_migrations_pkey duplicate key error Upgrade	2	162	June 29, 2026
Slow Startup and Occasional Freezing on Windows Troubleshooting	0	44	June 19, 2026
Accessing Mattermost via Multiple URLs within a LAN and Over the Internet? Troubleshooting	1	818	June 18, 2026