No threads on android app 2.42.1

Troubleshooting Mobile Apps
1

Hi,

we using Mattermost Server Version 11.9.0 and Android App 2.42.1.

When we try to open an existing thread on the app, the display changes to a black screen, but the the messages of the tread will not be displayed. This problem is not there when we use mattermost via webbrowser.

It looks like the problem occoured with the update to the newest App on android.

The problems seems not to occour when you use the app on iPhone.

Summary
No Threads on Android App

Steps to reproduce
Android Phone, App 2.42.1

Server 11.9

Expected behavior
Threads should be readable

Observed behavior
No messages of existing threads will be displayed.

Best regards

fatcharly

2

iOS having same issues.

3

I’m seeing this on both Android and iOS

4

I am seeing the same issue on iOS - app version 2.42.1 + server version 10.11.19. The issue was first reported by a user today at 12pm UTC.

The thread loads fine from the desktop app and the web app, but on mobile no threads are working - when you click a thread to open it it just opens as a blank page.

5

Moi aussi j’ai une page blanche sur Android depuis deux jours

6

The problem is solved after an update to the newest version 2.42.2, on Android as well as on iOS.

Thanks and best regards

fatcharly